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Custom Questionnaires: How to create your own custom questionnaire
Custom Questionnaires: How to create your own custom questionnaire

Here you can find out how to create and send your own custom questionnaires to collect the patient information you need.

Moreen avatar
Written by Moreen
Updated over a week ago

What is it?

Custom questionnaires allow you or members of your organisation to create your own Florey questionnaires that can be sent via Batch Messaging and individual text messages on Accurx Desktop.

Where to find it?

  1. To locate Custom Floreys go to Manage Organisation > Templates and Florey Questionnaires.

  2. Then click on <Your organisation name> Florey's👇and then Go to Custom Florey Questionnaires.

  3. Following this, you will be on the main Organisation Florey Questionnaire page where you can create your own Florey 🎉

Custom Florey steps

  1. Add a Questionnaire name

  2. Select a question type

  3. Once you have added the questions, you can create an invite message

    If you need a SNOMED code that is not on the list, please complete our SNOMED code Request Form with some more details.

  4. Next, create a confirmation message for the final page

  5. Finally, assign the responses to a group

    You can assign the responses to either questionnaire folders or Teams within the inbox. However, you can't currently assign them back to 'My Inbox'.

    If you want a new team created please get in contact with Support either via our Help Centre or email

  6. You now have the option to save the questionnaire for testing or publish it

    We recommend saving it as a draft first and sending it to a test patient so that you can go through the flow and check for any errors before publishing it live to be sent to real patients.

Demo Guide

To watch a step-by-step video on how to make your own questionnaire, please click here to watch a short demo on our 👉 YouTube Channel


How do free-text responses work in Custom Questionnaires?

Patients will be able to provide an answer up to 600 characters long.

(Please note: Free text answers cannot be automatically saved to record in batch messaging. Patient responses can be individually saved to record after review.)

Where do I send it to a test patient?

Once it is saved as a draft you need to open the compose SMS page and you can search for your new Florey in the drop-down list.

Can I edit a Custom Questionnaire once it's published?

Previously published Custom Questionnaires can be edited. You can also delete published questionnaires.

Can I edit existing questionnaires?

Not currently, if you have any feedback on our current questionnaires, please do let us know and we can feed this back to the clinical team.

Is there a character limit on the name/ question/ description/ answers?

  • Title: 250 characters

  • Question: 250 characters

  • Description: 1000 characters

  • Answers: 250 characters

Will patients receive reminders for Custom Questionnaires?

We've decided to remove all reminders for the patient to complete Custom Questionnaires for now - we'll potentially add in optional reminders in the future depending on user feedback.

Is Custom Questionnaires free?

Custom Questionnaires is part of the Florey Plus Module. More information about this can be found here - If you're interested in procuring please email or contact

Can I automatically save the responses to the record?

Yes, you can do this in Batch Messaging. You just need to tick the box that says 'Save responses to the patient's record automatically' 👇

However, we suggest you do not automatically save to the record if the responses contain medical information as these need to be reviewed.

Questionnaires with free text answers cannot be automatically saved to record in batch messaging. Patient responses can be individually saved to record after review. The tick box option above will not show if you have selected a Custom Questionnaires with free-text questions.

For more information on best organisations for Custom Questionnaires please see this article.

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