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PIFU / Patient-Initiated Contact: How can a patient submit a request to your service?
PIFU / Patient-Initiated Contact: How can a patient submit a request to your service?

Step by step guide on how a patient can submit a PIFU / Patient-Initiated Contact request.

John F avatar
Written by John F
Updated over a week ago

Once your patient receives a text message from you, they can use the link to make contact with your service. Currently, the link does not expire. When they click on the link, they’ll be taken to the following web page (that is accessible via any web browser). Please take a look at this article here 👈 for more information about how to send a PIFU / Patient-Initiated Contact link to a patient.

A patient will be able to submit either a Medical Request or an Admin Request via the PIFU link. There is also the option for them to see NHS online advice and guidance on conditions.

The screenshots below show what a patient will see when they submit a Medical Request 👇

They’ll need to confirm it’s not an emergency and then fill in details about their request.

Your patient can submit a request themselves or someone else can do so for them.

Your patient will be asked to insert a number of demographic details. This is to help us match them to a real patient from the NHS spine. In order for a patient request to arrive in your inbox already matched, the patient will need to provide a mobile number and verify their identity by entering a security code they receive.

Your patient will be able to review their request before submitting it, and select their preferred method of contact from your service.

Your patient will then receive a confirmation test of their request

If you have any questions or concerns, please don't hesitate to get in touch with our support team by starting a live chat via the green chat bubble in the right-hand side corner of this screen 👉

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