PIFU / Patient-Initiated Contact: When to use our solution

Learn more about when to use Accurx Web’s digital and ‘triage-first’ solution for PIFU and Patient-Initiated Contact

John F avatar
Written by John F
Updated over a week ago

Accurx Web’s PIFU / Patient-Initiated Contact solution can be used in situations when you’d like to enable your patients to get in touch with your team about their care at a time that is suitable to them.

Some examples include:

1️⃣ A patient is placed on a PIFU pathway so that they can contact your service when needed, instead of pre-booking follow-up appointments that may not be needed. Examples of why the patient might make contact include: they have a flare-up in symptoms, want to discuss their medications, or have an admin query.

2️⃣ Your patient is on a remote monitoring pathway and you want to enable them to get in touch with your service in case they have any medical issues or admin requests.

3️⃣ A patient has one or more follow-up appointments booked with your service and you want them to be able to get in touch in between appointments.

The key benefit of using Accurx for PIFU / Patient-Initiated Contact is that it enables a ‘triage first’ model whereby you and your team can review the request and respond to it at a time that is suitable to you, and either book them into a follow-up appointment or resolve their request via messaging without an appointment.

How to set up PIFU / Patient-initiated Contact for your service?

If you'd like access to PIFU / Patient-Initiated Contact, you'll need to get in touch with the Accurx Support team who can create a unique link for your organisation. Please get in touch with us at support@accurx.com or by clicking on the green bubble in the bottom right-hand corner.

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