⭐ This feature is exclusively available to those who already have our Appointment Reminders and Batch Messaging module procured.

If you're interested in learning more, you can find more info here or come and chat with the support team by clicking on the message icon in the bottom right of this screen πŸ“†

What is it?

Post-Appointment Messages are text messages which are automatically sent to patients 24 hours after their appointment. These can be set up for specific slot types within your appointment book πŸ“–

How to use

In order to set up a Post-Appointment Message for a specific slot type, you will need to either edit an existing Appointment Reminder or create a new one. Instructions for this can be found here.🌟

  1. To turn on a Post-Appointment Message, go into an existing Appointment Reminder by clicking "Edit" or create a new reminder by clicking "Add a new reminder" πŸ‘‡

  2. Once in the appointment reminder edit screen, go down to the "Post-appointment message" section at the bottom and change the toggle from "Off" to "On." This will cause a text field to appear πŸ‘‡

  3. Within this text field, you can add whatever message you want, including a link to a survey such as a Friends and Family Test! πŸ‘ͺ

  4. Hit the "Set reminder live" button, and you're good to go!

Creating your own Friends and Family Test (FFT)

We've made two articles to make it super easy to create your own FFT on Microsoft Forms or Google Forms but you are welcome to use whichever survey-building provider your organisation prefers.

  1. How to create your own Friends and Family Test on Microsoft Forms.

  2. How to create your own Friends and Family Test on Google Forms.


How can I see delivery receipts?

Delivery receipts can be found in the same way as Appointment Reminders.

  1. Head over to Manage Organisation

  2. Scroll down to the Accurx Desktop section, and select Appointment Reminders

  3. Click on 'Sent reminders' in the sidebar πŸ‘‡

Will patients still receive their Post-Appointment Message if they don't attend the appointment?

Yes. Even if a patient DNA, they will still receive the message 24 hours after the appointment time.

Where will I find the responses to the Friends and Family Test?

You will find the responses with the organisation you set up the FFT with. For example, if you used google forms the responses would go back to the google account you used to set them up. Accurx does not have access to the responses.

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