This article is for practices who are setting up Patient Triage, Accurx's Online Consultation solution 🚑

Once Patient Triage is switched on for your practice, you can find your unique link by...

  1. Click your Initials in the Accurx toolbar, and select "Patient Triage".

  2. On the left-hand side, select 'Set Up Patient Triage', and you'll see your link 👇

  3. This link can then go on your practice website! If you manage the website yourself, simply pop it somewhere visible. If not, pass the link to your IT Team to promote it on the website.

Do you have a website banner I can use?

We're really delighted to offer these website banners for you to use on your website to help promote Patient Triage to your patients! 🎉

Your website provider, or whoever normally updates your practice website, should be able to embed one of the banners with your unique link.

If you already have direct links to fit notes, test results, and repeat prescriptions, you can add the Patient Triage link at each of these points.

If our banners don't work for your website, you can still use your link with your own button or as a hyperlink. Here are some ideas for where you might like to add your link:

It is worth thinking about one main prominent place for Patient Triage - the more obvious, the easier for patients to find it! Here's a great example 👇

What should the website say?

Please note that reference to 'Accurx' should be avoided, to lessen the risk of patients mistakenly contacting Accurx directly.

We suggest keeping it very simple. For example, a button or link which says 'Contact us online'.

If you would like to provide more information, here's some example text:

You can contact us about a medical, administrative or prescription issue by clicking HERE.

This short online form is the quickest and simplest way for the majority of our patients to access or clinical team for assistance. Our practice phone lines remain open for anyone with accessibility needs who might find difficulty completing this form.

Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. They will not be read Monday-Friday between the hours of 1800 - 0900. Please contact 111 during out of hours or 999 if this is an emergency.

Please see a short video demonstration of how to update your website below:

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