When using Self-Book for telephone appointments, practices need to choose a slot type that they are happy for patients to book their own routine telephone appointments into.

If you can’t see the slot type that you’d like to use for Self-Book in the drop down then you should check the following things:

  • The slot type needs to be in your appointment book within the next 3 weeks. For Systmone practices, the slot type must also be available for booking and can not be fully booked by patients.

  • If you're using a new slot type for Self-Book, the slot type needs to have been created before you click the blue "Set up Self-Book" button. If you've already clicked this button and then create the new slot type in EMIS/SystmOne, you'll just need to check it's in the appointment book within the next 3 weeks.

If you have double-checked all of the above things then please chat to us using the green message icon in the bottom right-hand corner 👉

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