accuMail uses NHSmail inboxes. Therefore, to make sure emails sent via accuMail are secure, emails can only be sent to email addresses with domains which meet NHSD's secure email standard. Read more about what this means in practice here.

You can spot email addresses which meet NHSD's secure email standard by their endings. They will end in:

There are also a selection of email domains which have gone through NHSD's process to meet their standard; a list of those domains can be found here.

*We've made a recent change which means you can send an email to any email address even if it's not on NHSD's list of accredited domains.

Any emails sent to this type of email address via accuMail can't be guaranteed as secure, as detailed in this help article. accuMail will warn you whenever you're sending to this type of domain. The warning will look similar to the screenshot below.

Note: as accuMail is a two-way level of communication, not only will you be able to send out emails, but your practice will also be able to receive inbound from healthcare professionals and services. They will be able to communicate ad hoc, specific information about patients, including sharing prescription changes and blood results

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