If you don't see the option for patient response in Accurx Web, it may be because your organisation has not been accredited to meet the secure email standard (DCB 1596).

What is the secure email standard?

Emails sent to and from healthcare organisations must meet the Secure Email Standard (DCB 1596) to guarantee end-to-end encryption. This is to ensure that all sensitive and confidential information about patients is kept secure.

The notification email you receive when a patient replies in Accurx Web, is sent from accurx.no-reply@nhs.net and contains patient identifiable information (PII) including a link to the patient’s response. As this email contains PII, only organisations who meet the secure email standard will have access to the patient response feature in Accurx Web.

Which email domains meet the secure email standard?

Email addresses with the following email domains - all nhs.net, gov.uk, pnn.police.uk and accredited nhs.uk meet the secure email standard.

If your organisation uses an nhs.uk or other email domain and you do not see the patient response option, this may be because your organisation hasn’t undergone secure email accreditation. The list of accredited organisations can be found here.

I think I should have access to patient response

If you think the patient response should be turned on for your organisation, please start a live chat with us and we’ll be able to set this up for you.

To start a live chat click on the message icon on the bottom right of this web page. You can also email us at support@accurx.com to get you set up. 👉

Did this answer your question?