At Accurx, we’re very grateful to have an active community of users who care about our product and trust we’ll listen to their feedback and suggestions. Our aim is to provide a product that’s useful to those who are actually using the software.
A quick note about how we approach product development - we use the agile method, meaning we release what is sometimes referred to as a minimal viable product (MVP) and then build additional features based on feedback we receive from our users.
If you’ve ever made a feature request in our facebook community or our support centre, you’ve probably got a response from the Accurx team saying we’d feed your request back to our product teams. It’s not just a line we say! All feedback and feature requests are tallied by the user ops team who then discuss this feedback with the product teams. Every week, we do a company-wide show and tell where every team shares the progress they’ve made that week. The support team shares the most common support cases and feature requests, which the product teams then consider when planning their future road maps.
Where can I find out what’s coming up?
We aim to be as transparent as possible about what our priorities are for our product. If you ever have a question about a feature we are building or a feature you want us to build then please get in touch with our Suppor team who can discuss with you what we’re researching, and other ideas we might explore.
How do I request a feature?
Just chat with the support team who will be keen to find out more and can pass it along to the product teams.
You can also send in feedback/feature request directly from your toolbar. To do this, click on your initials then select Send Feedback.
If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. 👉