Monitoring all practice responses using the "All" folder
You can now get an overview of all messages that are currently open in your practice by going to the "All" folder. This is a global inbox that can be used for monitoring messages that come in even if the sender is away that day.
The "All" folder lets you see conversations that are assigned to different individuals/Teams (i.e. these messages "exist" in two places at once - the Team folder or Individual user's Inbox that they are assigned to, and the "All" folder).
Note on folder sorting: All open folders are sorted chronologically by most recent action. That's why when you go to the "All" folder, the most recently received message may not be on the top of the list, as someone in your practice may have actioned another message (e.g. assigned it to a colleague, etc.) more recently.
To navigate to the "All" folder, open the inbox from the inbox icon on the toolbar, and then click on "All" from the left-hand pane.
This section of the inbox shows a combination of one-off patient responses to regular texts (including photos), Florey questionnaire responses, and failed delivery receipts.
Only want to see one of these types? Sure! Here's how 👇:
Viewing all practice responses of one specific type
1. One-off patient responses to regular text messages (including photos)
Click on the downwards facing arrow head on the right hand side of the "All" folder (image above) and then click on "Patient responses" underneath (image below).
Here, you can see a filtered view of the "All" folder which only shows responses to all texts sent out by the practice with the box to "Allow patient to response once (with text or photo)" ticked.
Note: If you'd like to receive a notification anytime a patient replies to these texts sent out by anyone at the practice, click "Notify me".
2. Florey questionnaire responses
Florey survey responses are grouped in the Inbox into "Teams" by type of survey. For example, responses to asthma questionnaires are grouped under "Asthma Team", responses to Flu Vaccine Invite surveys are grouped under "Vaccinations Team" etc...
To get an overview of all responses to a particular survey type that have come into the practice, click on "My Teams" or "Other teams" on the left hand side of the Inbox ad then select the specific Team type.
Whether a particular folder appears under "My Team" or "Other Teams" in your inbox will control how you get notifications on your toolbar about the responses for that folder. There's more on how this works here...
3. Failed delivery receipts
You can see all of the messages that have failed to be delivered to the patient using another filtered view of the "All" folder.
You can toggle in the top between 'mine' to see messages you've sent that have failed and 'all' to see all failed messages from the practice.
Note: If you'd like to receive a notification anytime a patient's text failed to deliver to their phone (for texts sent by any user at the practice) then click "Notify me".
We want to put in some more filters on the "All" folder, so if you have ideas or suggestions about this, please email firstname.lastname@example.org
Need more help understanding how inbox works? Check out our video guides! 📺