Monitoring all organisation responses using the 'All conversations' folder
You can now get an overview of all messages that are currently open in your organisation by going to the 'All conversations' folder. This is a global inbox that can be used for monitoring messages that come in, even if the sender is away that day.
The 'All conversations' folder lets you see conversations that are assigned to different individuals/teams (ie these messages "exist" in two places at once - the team folder/the individual user's inbox that they are assigned to, and the 'All conversations' folder).
Note on folder sorting: By default, all open folders are sorted chronologically by most recent action. That's why when you go to the 'All conversations' folder, the most recently received message may not be at the top of the list, as someone in your organisation may have actioned the message (eg assigned it to a colleague, etc) more recently.
There is now the option to sort from oldest to newest in some folders in the inbox. To toggle this, you can click here:
Sorting is only available in the following inbox folders:
My inbox
Unassigned and filtered views of Unassigned (admin/medical)
All conversations and filtered views
Team folders (regardless of notification status)
Questionnaires (regardless of notification status)
TIP 💡 When you select a different sorting preference:
Your preference is applied and the folder will be reorganised according to your chosen sort order
Urgent messages stay pinned to the top: Regardless of your selected order, urgent messages remain grouped at the top of the list. Within the urgent group, they follow the order you set
Your sorting preference isn’t temporary. Once you set it, the selected sort order is saved. If you log out and log back in, depending on whether you access the inbox from Accurx Desktop or Accurx Web, and if your cookies have been cleared, this order may not persist
Accessing the inbox
To navigate to the 'All conversations' folder, open the inbox from the inbox icon on the toolbar, and then click on 'All conversations' from the left-hand pane.
You can monitor your colleague's inbox by clicking on 'Colleagues' and selecting the colleague's name from the list:
This section of the inbox shows a combination of one-off patient responses to regular texts (including photos), Questionnaire responses, and failed delivery receipts.
Only want to see one of these types? Sure! Here's how 👇:
Viewing all organisation responses of one specific type
1. One-off patient responses to regular text messages (including photos)
Click on the 'All conversations' folder and then select the 'Patient responses' filter.
Here, you can see a filtered view of the 'All conversations' folder, which only shows responses to all texts sent out by the organisation with the 'Allow reply' box ticked.
2. Questionnaire responses
Questionnaire responses are grouped in the Inbox under 'Questionnaires' by type of Questionnaire. For example, responses to Asthma Questionnaires are grouped under 'Asthma', responses to BMI Questionnaires are grouped under 'BMI', etc.
Questionnaire folders for which you have notifications turned on will be at the top of the list in white. Any folder which has unread responses will have a red circle next to it, displaying the number of unread messages.
If you do not have notifications turned on for a Questionnaire folder, the folder will sit under Notifications off and be grey. This means you can view the folder, but you will not be notified of any incoming responses to this folder. You can change this using the notification toggle. There's more on how this works here...
3. Failed delivery receipts
You can see all the messages that have failed to be delivered to patients using the 'Failed messages' filtered view of the 'All conversations' folder.
Need more help understanding how the inbox works? Check out our video guides! 📺
If you need further assistance, you can click on the chat box to contact our user support team on the bottom right 👉