In Accurx Desktop, our toolbar that runs alongside EMIS/SystmOne, notifications will appear for 3 different types of responses from patients. The default settings for these notifications are explained below along with how you can change your notification settings.
Please note that all users in the practice will always be able to view all incoming responses into the practice (regardless of who sent the original message to the patient or what setting the user has applied to their Inbox). Inbox settings will only affect how you are notified of new responses of a particular type.
1. One-off patient replies to regular SMS messages:
The type of texts we are talking about here are the ones where you've selected the "Allow response" option.
For replies to these messages, the user who sent out the original message to the patient will be notified when the patient has responded, unless someone else was selected to receive the response.
How can I view all patient responses for my practice?
You can view all patient responses for you practice by clicking "All" and selecting the "Patient responses" filtered view.
2. Replies to Florey surveys
Anyone who sends a Florey survey will receive a notification of their response to that survey.
The first time they send a Florey survey, they will also automatically be added to the specific folder for that condition of Florey. This means they would also start to be notified anytime a Florey response of that particular type comes back to the practice (regardless of who sent out the original invite text to the patient).
For example, the first time a user sends out an Asthma questionnaire and receives a reply, they are automatically added to the "Asthma" folder under "Floreys". They will then start receiving notifications anytime patients reply to Asthma questionnaires sent out by anyone at that practice.
How can I stop being notified about Florey replies?
You can opt out of receiving notifications for a particular Florey (including any surveys you have sent to patients yourself). To do this, go to the Inbox by clicking on the Inbox icon on your toolbar and then click move the notification toggle to "Off" in that particular Florey survey folder. 😊
Note: If you have turned off notifications for a specific Florey, you will no longer be notified about any Florey responses of that type even if its a response to that specific type of Florey that you originally sent to the patient.
How can I turn on notifications for Florey replies?
If you would like to start receiving a notification on your toolbar every time a patient returns a specific type of Florey questionnaire, you can manually switch this on by going into your Inbox, finding the folder and toggling the Notifications to "On."
3. Failed SMS messages
By default, notifications for failed SMS messages will always be received by the person who sent out the original text message.
How can I see all messages that fail to deliver to patients?
Under the All folder there is a section called "Failed" where you can see all SMS that Failed to deliver.
What happens if I click on a notification, will other users at my practice still be notified?
Simply viewing a patient response/Florey response or a Failed SMS message will not remove the red notification on the toolbar for other users in your practice if they were already set up to receive notifications for that particular type of response. E.g. If you click on a notification and view a response to an asthma questionnaire, any other members of the "Asthma" folder in your practice will still see the little red notification on their toolbar. In order to remove the red notification for other users, the response/failed message, needs to be marked as "Done".
What about patient requests submitted through Accurx online consultation consultation, Patient Triage?
If your practice has got access to Patient Triage, you can find more information on how to manage these patient requests here.
If you have any further questions on how notifications work, please chat with us in the bottom right hand corner. 👉
You can also check out our video guides! 📺