Given the increase of coronavirus cases in the UK, we've built a tool that helps practices triage patients who have booked face-to-face appointments before they come in. This can decrease the risk of potentially spreading  the virus within a practice by shifting F2F appointments for high risk individuals to phone appointments.

We routinely update the COVID-19 triaging questionnaire according to the latest guidance.

Enrolment SMS:

Hi/Dear NAME,
Due to concerns of Coronavirus and under guidance of Public Health England, we are screening patients before they come in to the practice via the link below.
Thanks, SIGN-OFF
Please follow this link: (link will autogenerate here)
You need internet on your phone (otherwise you can open the link on a computer or contact reception).

First page of questionnaire:


Due to the current concern of the spread of Coronavirus and under guidance of Public Health England, we are screening patients before they come in to the practice. If you do not complete this questionnaire, your appointment may be cancelled until we can assess your risk.

Are you happy to proceed?

This survey is operated by accuRx.


1 What is your date of birth?
Example 8 12 1988


2 Do you have a high temperature (fever)?
You don't need a thermometer. If you feel hot to touch on your chest or back, answer yes.

  • Yes

  • No

2 Do you have a new continuous cough?
New: means a cough that you've not had before, or if you usually have a cough, it's got worse.
Continuous: means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours.

  • Yes

  • No

3 Have you had a new loss or change to your sense of smell or taste?

  • Yes

  • No

3 When did your symptoms start?
It doesn't matter if you aren't sure about the exact date but try to be as accurate as you can.


4 Does anyone in your household have a high temperature (fever) or a new continuous cough?

  • Yes

  • No

After a patient submits their responses, they are shown:
Thanks for completing your GP's questions.

If you answered NO to all questions, please attend your appointment as normal.

If you answered YES to any questions your practice will contact you. You may have symptoms of coronavirus so you and the people you live with should not leave your home for any reason. This is called isolation.

If you answered YES to any questions, please review the information on the NHS website:

After Completion SMS:

Thank you for completing your GP's questions. Your practice will review this and let you know what to do next. If you have any further concerns in the meantime please visit

Response in the accuRx Desktop toolbar:
COVID-19 Triaging Team

@COVID-19 Triaging Team patient NAME has responded:
Questionnaire: COVID-19 Triaging Questionnaire
Fever: Yes/No
Cough: Yes/No
Change in smell/taste: Yes/No
When did symptoms start: DD-MMM-YYYY
Contact with symptoms: Yes/No

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