If you have received a text from your GP asking you to complete some questions about your health via a link, you should be able to click on your unique link in that text and complete the survey using your phone if your phone is connected to the internet.

Not able to complete the Florey Survey on your phone?

If you can't use your phone for any reason, you can also still complete the survey on a computer, iPad or tablet. To do this, type your unique link from the text into the URL search bar of your internet browser.

It should look something like:


Here's 2 examples with green arrows showing where to type your unique link for different internet browsers:

Some internet browsers may look slightly different to the two shown above but you are usually looking to type your unique link in the search bar along the top of the screen.

Once you've typed in the correct link and pressed "Enter" on your keyboard, you should see a screen that looks similar to the one below. 

Click "Yes" if you are happy to proceed.

You will then be asked for your date of birth in order to verify your identity. 

Type in your date of birth and then select the green arrow pointing to the right in the bottom right corner of the screen. You will then begin the questionnaire. 

Once you have answered all of the questions, click "Submit".

I've typed in the link but now I see this message:

If the message above appears after you have typed your unique link into the URL search bar and you have tried clicking on the "Refresh" button, it might be because one of the letters or numbers in the link isn't exactly right.  Double check the link that your GP sent you in your text matches exactly with the link in the URL search bar. Sometimes "o" and "0" can look the same or even "i" and "1".

Who are accuRx and where has this link come from?

We are a software company providing GP practices with tools to communicate with their patients and other healthcare providers. We're currently used in 50% of GP practices in the country.
If you've received a text with a link in it, this was sent to you individually by a staff member at a GP practice (the bottom of the text should tell you which practice). They will have sent this in order to gather some information from you, and might save an appointment, phone call or letter for both you and the practice.

What is happening with my data?

In legal terms, accuRx is the Data Processor, and your GP practice is the Data Controller. What this means is that we don't own any of your data and wouldn't pass it on to other companies or use it for other purposes like marketing.
Our security page details the accreditations and NHS digital guidelines that we follow, and links to our Data Processing agreement and Privacy Policy.

If you have any questions or problems, please chat with us in the bottom right hand corner. 😀

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