Your GP might send you a text asking you to complete a few questions via a link. This might be in relation to a review of your Asthma, COPD or COVID symptoms. Or you might be asked to complete a short survey to collect some other data about you (alcohol consumption, BMI, smoking status).

You should be able to click on your unique link in that text and complete the survey using your phone. You will require internet access on your phone to do this. 

My text says something else
Your text might...ask you to reply back (possibly with a photo) or it might have a document attached or it might ask you to join a video consultation, click here to find the right guide.

Not able to complete the Florey Survey on your phone?

If you can't use your phone for any reason, you can also still complete the survey on a computer, iPad or tablet. To do this, type your unique link from the text into the URL search bar of your internet browser.

Your unique link will start with florey.accurx.... and should look something like:

As shown in the images below, when typing your unique link, please ensure you're not entering this in the search engine (as shown in red crosses). Please ensure you type your link in where the green arrows indicate. 👇 

Some internet browsers may look slightly different to the two shown above but you are usually looking to type your unique link in the search bar along the top of the screen.

Once you've typed in the correct link and pressed "Enter" on your keyboard, you should see a screen that looks similar to the one below.  (Note: the wording may be slightly different depending on what type of questionnaire you've been sent by your GP) 👇 

Click "Yes" if you are happy to proceed. 😊 

You will then be asked for your date of birth in order to verify your identity. 

Type in your date of birth and then click "Continue". You will then begin the questionnaire. 

Once you have answered all of the questions, click "Submit" to send your responses to your GP.


As your link is unique to you, this error most likely has shown because the linked in the URL search bar doesn't exactly match the unique link in the text message. In this case, please double check the link your GP sent you in the text and that this matches exactly with the link in the typed URL at the top of the web page. 

Hint: Sometimes "o" and "0" can look the same or even "i" and "1"

We're a software company providing NHS staff with tools to communicate with their patients and colleagues. We're currently used in over 90% of GP practices in the country. 😊

If you've received a text with a link in it, this was sent to you individually by a staff member at a GP practice (hint: the bottom of the text should tell you which practice). Your practice will have sent this to you as they'll require some information from you, and replying is really helpful as it might save an appointment, phone call or letter for both you and the practice. 😊

What is happening with my data?

In legal terms, accuRx is the Data Processor, and your GP practice is the Data Controller. What this means is that accuRx don't own any of your data and wouldn't pass it on to other companies or use it for other purposes like marketing.

Our security page details the accreditations and NHS digital guidelines that we follow, and links to our Data Processing agreement and Privacy Policy.

Please contact your GP practice for any medical questions. But for anything technical (ie. the link won't open), we're here to help. 😊 Please chat with us in the bottom right hand corner. 👉 

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