This guide is aimed at IT Professionals providing services to GP Practices, including Support Professionals and Engineers from CSU's and IT Managers, IT Administrators and Systems Managers at GP Practices.

About Accurx

Office address: Accurx, 7 Curtain Road, London, EC2A 3LT

Registered address: Accurx Ltd, 7 Curtain Road, London, EC2A 3LT

Telephone: 0207 099 2279

ICO Data Protection Act Registration Number: 10184077

NHS ODS Organisation Data Service Code (IG Toolkit): 8JT17

Cyber Essentials Plus Certification: p-7182591

See GDPR and Security for more information

About Accurx Desktop

Accurx Desktop is EMIS and S1 accredited software trusted by 90% of UK NHS GP Practices.

Accurx Desktop SMS allows practices to text their patients - and also send a link to start a video, fill out a survey, read an attachment, or send a photo/reply back.

Installation Process

Accurx Desktop is deployed as desktop software and a web application. The desktop software needs to be installed on all computers where users will be using the Accurx Desktop service.

  • Every user will need to permissions to install to:


C:\Users\<UserName>\AppData\Local\Accurx Updater

(we self-update so Users will need ongoing permissions here, no just for first install)

  • Admin install for all Users will need access to either:

C:\Program Files (x86)\Accurx Updater OR

C:\Program Files\Accurx Updater

(depending on how the Environment variables have been setup for the machine. The usual machine setup will be for the first one)

Manual Process

See the How do I install for all users at my practice? guide. This just talks through a regular installation for an EMIS practice, where it needs installing on each PC.

You can verify Accurx Desktop has been installed correctly by sending an SMS to a dummy patient.

Automated Process

We are working with our customers to support automated install scenarios. We recommend you use the following steps as a reference and adapt to meet your needs.

Step 1

Download the MSI for the Machine Updater component. This will have the file name Accurx.Updater.Machine.Installer.msi.

Step 2

Automate getting Accurx.Updater.Machine.Installer.msi onto the computer and automate running the following installation command with admin permissions:

msiexec /i Accurx.Updater.Machine.Installer.msi /quiet /qn /l*v "accurx-updater-msi.log"

System Requirements

  • Microsoft Windows 7 and above

  • 150MB hard drive space

  • 100MB working RAM

  • .NET 4.6.1 or greater

  • EMIS Web or SystmOne (for functionality requiring the medical record)

  • Processor: 1 gigahertz (GHz) or faster processor or SoC (as required for Windows 10)

  • Display: 800 x 600 (as required for Windows 10)

Network Requirements

In terms of traffic to and from the client, we estimate this as being less than 10MB per day for normal operations, and 15MB download for a weekly client update. User actions such as sending/receiving large files or making video calls will result in much higher usage.

Updating and Patching Process

Accurx Desktop includes a built-in update mechanism which keeps the software up to date.

Support Process

We provide web chat support. Chat with a member of the team using the chat service in the lower right hand corner of this page.

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