This guide is aimed at IT Professionals providing services to GP Practices, including Support Professionals and Engineers from CSU's and IT Managers, IT Administrators and Systems Managers at GP Practices.
Office address: Accurx, 7 Curtain Road, London, EC2A 3LT
Registered address: Accurx Ltd, 7 Curtain Road, London, EC2A 3LT
Telephone: 0207 099 2279
ICO Data Protection Act Registration Number: 10184077
NHS ODS Organisation Data Service Code (IG Toolkit): 8JT17
Cyber Essentials Plus Certification: p-7182591
See GDPR and Security for more information
About Accurx Desktop
Accurx Desktop is EMIS and S1 accredited software trusted by 90% of UK NHS GP Practices.
Accurx Desktop SMS allows practices to text their patients - and also send a link to start a video, fill out a survey, read an attachment, or send a photo/reply back.
Accurx Desktop is deployed as desktop software and a web application. The desktop software needs to be installed on all computers where users will be using the Accurx Desktop service.
Every user will need to permissions to install to:
(we self-update so Users will need ongoing permissions here, no just for first install)
Admin install for all Users will need access to either:
C:\Program Files (x86)\Accurx Updater OR
C:\Program Files\Accurx Updater
(depending on how the Environment variables have been setup for the machine. The usual machine setup will be for the first one)
See the How do I install for all users at my practice? guide. This just talks through a regular installation for an EMIS practice, where it needs installing on each PC.
You can verify Accurx Desktop has been installed correctly by sending an SMS to a dummy patient.
We are working with our customers to support automated install scenarios. We recommend you use the following steps as a reference and adapt to meet your needs.
Download the MSI for the Machine Updater component. This will have the file name Accurx.Updater.Machine.Installer.msi.
Automate getting Accurx.Updater.Machine.Installer.msi onto the computer and automate running the following installation command with admin permissions:
msiexec /i Accurx.Updater.Machine.Installer.msi /quiet /qn /l*v "accurx-updater-msi.log"
Microsoft Windows 7 and above
150MB hard drive space
100MB working RAM
.NET 4.6.1 or greater
EMIS Web or SystmOne (for functionality requiring the medical record)
Processor: 1 gigahertz (GHz) or faster processor or SoC (as required for Windows 10)
Display: 800 x 600 (as required for Windows 10)
Reliable internet connection
Accurx Desktop requires access to the domains accurx.com (including the subdomains www.accurx.com, chain.accurx.com, logging.accurx.com and installer.accurx.com), *.service.signalr.net and cdn.polyfill.io for HTTPS (TCP 443).
Video consultations require additional access, see http://support.accurx.com/en/articles/3835352-video-consultations-firewall-configuration for more details.
In terms of traffic to and from the client, we estimate this as being less than 10MB per day for normal operations, and 15MB download for a weekly client update. User actions such as sending/receiving large files or making video calls will result in much higher usage.
Updating and Patching Process
Accurx Desktop includes a built-in update mechanism which keeps the software up to date.
We provide web chat support. Chat with a member of the team using the chat service in the lower right hand corner of this page.