This article talks about our Accurx Desktop toolbar for EMIS/SystmOne organisations.
If there is no name against your Accurx account, the first time Accurx Desktop syncs with EMIS Web, it takes the name from here. This means if someone else is logged into EMIS the first time you use Accurx Desktop, it can incorrectly attach this user's name to your Accurx account. If you click your menu, you will see your email address, but someone else's name above this.
The profile name is only visible to practice staff and the Accurx Support team. The name on the account is not visible to patients.
It's very quick to change 👇
1. Click the menu icon (your initials) in your Accurx Desktop toolbar
2. Click on your email address which will appear just below this:
3. This will launch your account where you can edit your name.
4. Click save at the bottom (and you can close your browser)
5. You may need to restart Accurx Desktop to see the change. You can do this by clicking your initials, then Exit, and then restarting from the desktop icon or start menu.
If you click the menu button (your initials) you should now see your name correctly displayed.
If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. 👉