The Patient Triage Dashboard allows you to:
See the number of Patient Triage requests by day (Medical, Admin or both).
See the number of Patient Triage requests received by each hour (Medical, Admin or both).
See your busiest hours.
See how the requests are being assigned and actioned.
Download these reports.
Where is the Dashboard?
Click on your initials on the Accurx Toolbar.
Click on 'Patient Triage'.
Click 'Dashboard' in the top bar.
The different views
There are a few different dashboards that give you an insight into the different parts of your Patient Triage workflow. These are:
Requests by assignee
Requests by assignee
Here you can see an overview of...
How much open work there is.
Who is assigned to that open work.
How much work has been assigned today.
How much work has been completed today.
Who was assigned to that work.
You can search for a specific staff member using the search bar at the top, and pin them to your view by click on the pin icon next to their name 📌
You can also use the filters in the top-right to see either medical or admin requests, or both of them combined 👇
You can click the three lines by each heading to order the assignees from high to low, or low to high 👇
To see what each heading means, hover over the information icon ℹ️
Requests by day 📆
Requests by day 📆
Here you can see how many requests you received on each day of the week. This is shown as two bars: one for last week, and one for the current week.
You can use the filters in the top-right to see either medical or admin requests, or both of them combined.
Requests by hour 🕐
Requests by hour 🕐
Here you can see how many requests you received in each hour of each day in the last week. This is also shown in a 'heat-map' format, with darker blue representing a higher number of requests.
You can use the filters in the top-right to see either medical or admin requests, or both of them combined.
Download report 🧮
Download report 🧮
Here you can download all of the raw reporting data for Patient Triage in the last 90 days. This report shows the Date, Time, Type, Topic, and Match of each request.
FAQs
Why does it only show a week?
Currently both of the reports on the dashboard show data from the previous week of requests received. Our research shows that typically demand is relatively consistent week-over-week, however, in the future we plan to offer greater customisation of date ranges when it comes to this dashboard.
If you think this would be helpful to you, please feel free to chat with our support team (the icon in the bottom right of the screen) and submit this feedback. In the meantime, if you need more than 1 week of data you can still download the last 90 days of data as shown above.
If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. 👉