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Accurx Desktop Inbox: How to view previous patient messages and delivery status
Accurx Desktop Inbox: How to view previous patient messages and delivery status

Where to find a patient’s previous SMS history and delivery status

Moreen avatar
Written by Moreen
Updated over 7 months ago

This article talks about a feature of our Accurx Desktop toolbar for EMIS/SystmOne GP organisation.

To see the SMS history of a patient:

  1. Open the patient in EMIS/SystmOne

  2. Click on the Inbox icon from the toolbar (the one to the left of your initials)

  3. Click on the patient's name under "EMIS Patient" / "SystmOne Patient"

Here is a video demonstrating how it works:

Messages are sorted chronologically by most recent action in the "Open" and "Done" sections. "Open" means any conversations that are currently active in your organisation for that patient. "Done" means any conversations that have been marked as Done (including Sent and Scheduled messages).

In every message you can see the sender, along with the respective delivery status: (What do delivery receipts mean?):

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