How are reminders and non-responses managed for Accurx and custom questionnaires?
Accurx provides a structured system for managing patient questionnaires, including reminders for Accurx questionnaires and specific handling of non-responses for custom questionnaires. Below is an overview of how these processes work.
Reminder Messages for Accurx Questionnaires
For Accurx questionnaires, patients receive two reminder messages if they have not completed the questionnaire within 7 days:
Day 3 Reminder: "You still need to complete your health questionnaire. This allows your organisation to manage your health effectively and helps the NHS. You need internet on your phone (otherwise use a computer or contact reception). Please follow this link: (link generated here)"
Day 6 Reminder: "This is the last day for you to complete your health questionnaire before the link expires. You need internet on your phone (otherwise use a computer or contact reception). Please follow this link: (link generated here)"
These reminders are sent for all Accurx questionnaires, ensuring patients have multiple opportunities to complete their health assessments.
Custom Questionnaires and Reminder Policy
Reminders are not sent for custom questionnaires created via the Accurx platform. This distinction is important for users managing patient engagement, as custom questionnaires require alternative follow-up methods.
Non-Response Notifications and Timeout Rules
Custom questionnaires have a 7-day timeout period. If a patient does not respond within this timeframe, a non-response notification is generated. This notification is returned to the same folder where patient responses for that questionnaire would normally appear. This ensures that healthcare providers are informed of non-responses and can take appropriate follow-up actions.
Summary
Accurx Questionnaires: Two reminders are sent (Day 3 and Day 6) to encourage completion.
Custom Questionnaires: No reminders are sent; non-responses are notified after a 7-day timeout.
By understanding these processes, healthcare providers can effectively manage patient engagement and ensure timely completion of health questionnaires.