Give Accurx Scribe microphone access on a Mac 🍎
Give Accurx Scribe microphone access on a Mac 🍎
Choose Apple menu > System Settings, then click Privacy & Security in the sidebar. (You may need to scroll down)
Click Microphone.
Turn access to the microphone on or off for each app in the list.
Give Accurx Scribe microphone access in Windows 🎤
Give Accurx Scribe microphone access in Windows 🎤
Make sure your computer allows microphones in the system settings:
On Windows 11:
Go to Start > Settings > Privacy & Security > Microphone
Ensure that "Microphone access" is ON.
Ensure that "Allow apps to access your microphone" is ON.
If you can't find or adjust these settings, please contact your local IT administrator.
Testing your microphone in Accurx Scribe 🗣️
Testing your microphone in Accurx Scribe 🗣️
If you're having issues with audio on your Scribe consultations, it may be worth testing your microphone to ensure this is functioning as expected.
To do this:
Trigger the tutorial again to check if your mic is being picked up by clicking on the book icon on the left, then 'Start tutorial'.
This will show you which microphone your system has picked up, as well as the volume of the audio.
If your transcription is not picking up words correctly, please use this website to test your microphone.
This tool will allow you to listen to your microphone recordings to spot any audio quality issues. If anything is wrong with this test, please ask your IT team for help on correcting the audio quality issue (eg check if the microphone is faulty).
Selecting your microphone for a Scribe consultation
Selecting your microphone for a Scribe consultation
Please ensure you have the correct microphone selected before you begin the consultation:
Click 'Encounter Settings'.
Click on the microphone option.
Select the appropriate microphone.
If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. 👉