Where to find your Accumail inbox
The @ icon has been removed from the Accurx toolbar. Your Accumail inbox is now in the toolbar settings menu, and all your previous conversations are still there.
Click the settings cog ⚙️ on the right-hand side of your toolbar.
Select Accumail inbox (read only).
Accumail no longer shows a notification or red counter on your Accurx toolbar. To check your Accumail messages, open your Accumail inbox from the settings cog ⚙️ on your toolbar.
Who will be notified of new messages?
Who in your organisation is notified of a new message depends on the type of message received, whether it's
a reply to an existing conversation in Accumail or
a new message as part of a new conversation.
Who is notified of a reply to an existing conversation?
Only the current assignee of the conversation will receive a notification of a reply to this conversation. By default, the sender of the first message in the conversation will be the assignee of the conversation.
If you're the assignee of the conversation then, as well as appearing in the All view, this message will appear in your Assigned to your view, as in the screenshot below 👇
Who is notified of a new message that's part of a new conversation?
Only those who are part of the Accumail Unassigned group will be notified of incoming messages that are part of a new conversation. All of these messages will appear in the All view but to help you find incoming messages which don't have an assignee, these messages will all appear in the Unassigned view.
The notification will appear on both the Unassigned view and the All view as in the screenshot below 👇
To view the message, click on the conversation in the inbox which has the notification.
The notification will disappear* from both the Unassigned view and the All view as the Unassigned view is just a filtered view of the All view.
How do I change who is in the Accumail Unassigned group?
This article has information on how to change who's in this group and therefore who's notified of incoming messages in new conversations.
If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. 👉