How to assign a message in Accumail
Where to find your Accumail inbox
The @ icon has been removed from the Accurx toolbar. Your Accumail inbox is now in the toolbar settings menu, and all your previous conversations are still there.
Click the settings cog ⚙️ on the right-hand side of your toolbar.
Select Accumail inbox (read only).
You are now able to assign any message that comes into your organisation's Accumail inbox to any registered Accurx user in your organisation.
Messages in the Accurx inbox will have an "Assign" option which can be used to hand a message over to other members of the organisation. Take a look at the clip below to see how the Assignment options work 👇
You can select the staff member from your organisation that you wish to assign the message and this will automatically notify them of the new message in their Accumail inbox.
💡 Tip: You can type in the first two letters of their name (e.g for Walter, you can type "Wa") into the list to find staff members a little quicker when assigning messages.
The assigned colleague will see the conversation in the Assigned to you tab and the All view when they open their Accumail inbox from the settings cog ⚙️ on the toolbar. 👇
If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. 👉