Assigning professional messages
Professional messages (previously called Accumail) now arrive in your main Accurx inbox, in the Care Connections folder. You can assign them to a colleague or a team in exactly the same way as any patient message, so there's nothing new to learn if you already assign messages in your inbox.
🟡 Please note: This covers assigning messages in the new Care connections folder. The old Accumail inbox (reached via the settings cog ⚙️) is now read-only, so you can’t assign messages from there.
How to assign a message
Open your Care connections folder in the Accurx Desktop inbox.
Open the conversation you want to hand over.
Select the assign option at the top of the conversation, then choose the colleague or team you want to assign it to.
Add a note if you’d like to give them context, then confirm. The person or team you assign it to will be notified in their inbox.
🟢 Pro-tip: Start typing the first couple of letters of a colleague’s name to find them quickly in the list.
The steps are the same as for any inbox message; for the full walkthrough, see How can I assign a message to a colleague?
Where assigned messages appear
Once you assign a message, it behaves like any other conversation in your inbox; the assignee can find it in their inbox and is notified there, rather than on the old toolbar counter.
FAQs
Can I still assign professional messages to colleagues?
Yes, professional messages now arrive in the Care connections folder in your main inbox, and you can assign them to any colleague or team just as you would a patient message.
Where has assigning from the old Accumail inbox gone?
The old Accumail inbox is now read-only, so assigning happens in the Care connections folder in your main inbox instead. Your previous messages are still accessible as read-only.
Can I assign a professional message to a whole team?
Yes, you can assign a professional message to any team in your workspace, exactly as you can with patient messages, so the right group of people can pick it up.
If you have any further questions or feedback, please get in touch with our support team using the message bubble in the bottom right-hand corner of this page 👉