The ability to create custom Florey Questionnaires now exists within Accurx! 🎉 The purpose of this article is to provide some guidance on making them, to try and maximise the benefit to you and your patients.
How to name the questionnaire ✏️
Patients won’t see the name that you give a questionnaire, but colleagues in your organisation will - so try and make it clear what the Florey is about to give your colleagues an idea of whether or not it’s something that they might want to use.
How to write good questions and answers ❓
Think about the length of the questionnaire and questions. Long questions are less likely to be answered, so keep them as short as possible. If you really need to add more questions, make sure they’re relevant and that it’s clear to patients why they are being asked.
Make sure the questions have appropriate answers (e.g. if you have a 'yes' also have a 'no' option). This helps avoid patients calling the practice if they're confused or want to answer something that isn’t included in the Florey.
Ensure that appropriate SNOMED codes are used that reflect the information that has been gathered.
Some pointers on question content📜
Make sure the content of the Florey is aimed at collecting data that is non-urgent, due to the fact that Floreys are not an immediate way of contact with your patients.
Do not design a Florey that attempts to suggest different diagnoses, individual risks, or specific treatment recommendations depending on the patient’s answers. Our Floreys are designed to collect raw data, the interpretation of which should remain in the hands of the healthcare staff.
Do not automatically save Floreys to the record in batch if they could contain medical information - we don’t block this for Floreys containing multiple choice or the height/weight questions, to pass on the benefit of this feature to our users, but it’s intended for ADMIN related purposes only.
Be aware of copyright. A lot of questionnaires require licences or citations for use. It is your responsibility to make sure you have the licences in place, and they are referenced appropriately if you are going to use the questions from a copyright questionnaire.
Try to use simple language to make the questionnaires accessible and avoid medical jargon (unless you are going to explain it in more simple terms). NHS Digital provide some useful advice on how to write medical content for the general public.
We don't recommend using a Custom Florey to collect "Friends & Family Test" responses - the responses won't be anonymous, so they don't meet the NHS England guidance for implementing the Friends & Family Test. Instead, try using our post-appointment messages to create your own anonymous Friends & Family Test!
Writing the perfect invitation message 📲
Be clear on the purpose of the Florey or how the answers will be used and try to include this in your invitation message. Patients will be more likely to fill out a questionnaire if the benefit to them is clear (for example, “to help us keep your medication up to date” or “ to help us arrange your vaccination”).
A confirmation message to finish 👋
Make use of the customisable confirmation message - tell patients what to expect next and in what timeframe, for example “The healthcare team will review this information and will be in contact within 2 days”.
You can also use the confirmation message to offer generic safety netting advice, for example “if you feel unwell or your problem is more urgent, please don’t wait for a response and make contact with us”.
Final checks 👀
Test the Florey yourself before publishing it by sending it to a test patient and completing it yourself, to understand what patients will see. You can also review it with colleagues to get feedback and iterate your Florey.
Remember to double-check spelling before sending your Florey to patients
Ensure the grammar is simple, makes sense and is easy to understand (for example, “Would you like to decline the flu jab? → Yes or No?” could be rephrased as “Would you like a flu jab? → Yes or No?” )
Further support 🙋♀️
If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. 👉