Recent updates to the dashboard
Florey responses are now added to the dashboard: This can be found through the tabs ‘Impact’ > ‘Florey’ then ‘Response week’ or ‘Response month’
Feature usage has been added - there is a new section called ‘Usage’ with outlines the volume of usage of each feature. The graphs show the trends and the tables show the following detail:
All time usage
All time usage per 1000 population
Last 28 day usage
Last 28 day usage per 1000 population
You can filter the data with the week slicer (top right corner) or by clicking on the week bars on the graph. To unfilter simply click on the bar again or anywhere else on the graph. Note that this does not filter the 28 day data.
Record View opt in data is now included under the ‘Adoption’ tab. Information presented includes:
A list of practices and their current status - opted in or out of Record View
The last date they opted in
Filter for practices that have opted in or out
How to pull your own reports from the reporting dashboard
There are a number of reports that you can export from the reporting dashboard yourself, which contains all specified raw data. Some examples of reports include:
Adoption summary report
Monthly/weekly usage data per practice, across all products
Monthly/weekly fragment usage reports
Patient feedback data
New: Feature usage reports
To export the data, hover over the dataset that you want to export and in the top right corner, click on the three dots that appear > Export data (as shown below)
Understanding the detail of the 'Data' tab
SMS and Fragment
Views
There are 3 views for this data:
Summary: an overview of the data up to the previous completed week (current week will show 0), by practice. This view is built on the top of the weekly view and therefore a one to one match with the monthly view is impossible. When including the current week in your filters, please note that the data is partial and subject to change
By Week: an overview of the data by week, including the current week. Week is intended Sunday to Saturday. When viewing the current week, please note that the data is partial and subject to change
By Month: an overview of the data by month, including the current month. When viewing the current month, please note that the data is partial and subject to change
The data in the views change as you change the filters.
Pay particular attention to:
The date filter:
If you select an end date that falls in within a past week, both the Summary and the By Week views will show data up until the end of the selected week
If you select an end date that falls in within a past month, the By Month view will show data up until the end of the selected month
The number of batches:
A batch is shown in the totals for the week or month where its first message has been sent, but not all messages in a batch are necessarily counted in the same period. This is because some messages in a batch may be staggered and sent later on. There could therefore be cases where a batch message is counted in a week with no corresponding batch. A batch is considered "sent" even if it was cancelled, as long as at least one message from the batch was sent
Product | Name of the column | What does this include? | What does this NOT include? |
COMMUNICATIONS | Communications | “Simple Messages” + “Video Links” + “Questionnaires” + “Appointment Reminders” + “Patient Triage Links” + "Accubook Messages" + “Booking Links” |
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| Communication Fragments | “Simple Message Fragments” + “Video Link Fragments” + “Questionnaire Fragments” + “Appointment Reminder Fragments” + “Patient Triage Link Fragments” + "Accubook Fragments" + “Booking Link Fragments” |
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SIMPLE MESSAGES | Simple Messages | “Single Simple Messages” + “Batch Simple Messages” |
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| Simple Message Fragments | “Single Simple Message Fragments” + “Batch Simple Message Fragments” |
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SINGLE SIMPLE MESSAGES | Single Simple Messages Desktop | All single messages sent via desktop including those with response links and attachments |
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| Single Simple Message Desktop Fragments | Fragments for “Single Simple Messages Desktop” |
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| Single Simple Messages Web | All individual messages sent via web, including those with response links and attachments | 2FA messages, medical record request (recordview) confirmation texts |
| Single Simple Message Web Fragments | Fragments for “Single Simple Messages Web” |
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| Single Simple Messages with Attachment or Reply Desktop | Messages contained in “Single Simple Messages Desktop” that have response links or attachments |
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| Single Simple Message with Attachment or Reply Desktop Fragments | Fragments for “Single Simple Messages with Attachment or Reply Desktop” |
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| Single Simple Messages with Attachment or Reply Web | Messages contained in “Single Simple Messages Web” that have response links or attachments |
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| Single Simple Message with Attachment or Reply Web Fragments | Fragments for “Single Simple Messages with Attachment or Reply Web” |
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| Single Simple Messages with Attachment or Reply | “Single Simple Messages with Attachment or Reply Desktop” + “Single Simple Messages with Attachment or Reply Web” |
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| Single Simple Message with Attachment or Reply Fragments | “Single Simple Message with Attachment or Reply Desktop Fragments” + “Single Simple Message with Attachment or Reply Web Fragments” |
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| Single Simple Messages | “Simple Messages Desktop” + “Single Simple Messages Web” |
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| Single Simple Message Fragments | “Single Simple Message Desktop Fragments” + “Single Simple Message Web Fragments” |
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BATCH SIMPLE MESSAGES | Batch Simple Messages | Number of simple messages sent in batches instead of one by one |
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| Batch Simple Message Fragments | Fragments for “Total Batch Simple Messages” |
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| Simple Message Batches | Number of batches sent for simple messages |
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VIDEO LINKS | Video Links | “Video Links Desktop” + “Video Links Web” |
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| Video Link Fragments | “Video Links Desktop Fragments” + “Video Links Web Fragments” |
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| Video Links Desktop | All video invites sent from desktop |
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| Video Link Desktop Fragments | Fragments for “Video Links Desktop” |
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| Video Links Web | All video invites sent from web |
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| Video Link Web Fragments | Fragments for “Video Links Web” |
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QUESTIONNAIRES | Questionnaires | “Single Questionnaires” + “Batch Questionnaires” |
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| Questionnaire Fragments | “Single Questionnaire Fragments” + “Batch Questionnaire Fragments” |
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SINGLE QUESTIONNAIRES | Single Questionnaires | All paid for and free single messages that contain links to questionnaires |
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| Single Questionnaire Fragments | Fragments for “Single Questionnaires” |
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BATCH QUESTIONNAIRES | Batch Questionnaires | All paid for and free batch messages that contain links to questionnaires |
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| Batch Questionnaire Fragments | Fragments for “Batch Questionnaires” |
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| Questionnaire Batches | Number of batches sent for questionnaires |
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APPOINTMENT REMINDERS | Appointment Reminders | Appointment reminders and post-appointment messages |
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| Appointment Reminder Fragments | Fragments for “Total Appointment Reminders” |
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PATIENT TRIAGE LINKS | Patient Triage Links | Patient triage 2FA messages , confirmation messages once the triage is submitted |
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| Patient Triage Link Fragments | Fragments for “Total Patient Triage Links” |
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ACCUBOOK | Accubook Messages | All Accubook links sent (no matter the shot number) and any reminder, confirmation or cancellation messages sent subsequently |
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| Accubook Message Fragments | Fragments for “Accubook Messages” |
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SELF BOOKING LINKS | Booking Links | “Single Booking Links” + “Batch Booking Links” |
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| Booking Link Fragments | “Single Booking Link Fragments” + “Batch Booking Link Fragments” |
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SINGLE SELF BOOKING LINKS | Single Booking Links | All single self book links, including those for covid and flu vaccines |
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| Single Booking Link Fragments | Fragments for “Booking Links Single“ |
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BATCH SELF BOOKING LINKS | Batch Booking Links | All self book links sent in batches, including those for covid and flu vaccines |
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| Batch Booking Link Fragments | Fragments for “Batch Booking Links” |
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| Booking Batches | Number of batches sent for self book messages |
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Patient Inbounds
Views
There are 3 views for this data:
Summary: an overview of the data up to the previous day, by practice. This view is built on the top of the daily
By Day: an overview of the data by day, an overview of the data up to the previous day
By Week: an overview of the data by week, including the current week. Week is intended Sunday to Saturday. When viewing the current week, please note that the data is partial and subject to change
By Month: an overview of the data by month, including the current month. When viewing the current month, please note that the data is partial and subject to change
The data in the views change as you change the filters.
Pay particular attention to the date filter:
If you select an end date that falls in within a past week, both the 'Summary' and the 'By Week' views will show data up until the end of the selected week
If you select an end date that falls in within a past month, the By Month view will show data up until the end of the selected month
Name of the column | What does this include? |
Patient Triage | All patient triage inbound messages. Included Admin & Medical. This also includes patient triage inbound messages sent via a Receptionist on behalf of the patient - “Patient Triage Medical Requests” + “Patient Triage Admin Requests” |
Patient Triage Medical Requests | Patient triage inbound messages of the type “Medical Request” |
Patient Triage Admin Requests | “Patient Triage Admin Doctor's letter” + “Patient Triage Admin I Need Help with Something Else” + “Patient Triage Admin Patient Needs I Help with Something Else (Proxy)” + “Patient Triage Admin Referrals” + “Patient Triage Admin Repeat Prescriptions” + “Patient Triage Admin Fit (Sick) Notes” + “Patient Triage Admin Test Results” |
Patient Triage Admin Doctor's letter | Patient triage inbound messages of the type “Doctor’s letter” |
Patient Triage Admin I Need Help with Something Else | Patient triage inbound messages of the type “I Need Help with Something Else” |
Patient Triage Admin Patient Needs I Help with Something Else (Proxy) | Patient triage inbound messages of the type “I Needs I Help with Something Else” via a proxy (someone else writing the request on behalf of a patient, like a carer) |
Patient Triage Admin Referrals | Patient triage inbound messages of the type “Referral” |
Patient Triage Admin Repeat Prescriptions | Patient triage inbound messages of the type “Repeat Prescription” |
Patient Triage Admin Fit (Sick) Notes | Patient triage inbound messages of the type “Fit (Sick) Note” |
Patient Triage Admin Test Results | Patient triage inbound messages of the type “Test Results” |
Responses to Simple Messages | Patient replies to GP messages |
Responses with attachments to Simple messages | Patient replies to GP messages where a a file has been attached |
GPs to Healthcare Professionals
Views
There are 3 views for this data:
Summary: an overview of the data up to the previous day, by practice. This view is built on the top of the daily
By Day: an overview of the data by day, an overview of the data up to the previous day
By Week: an overview of the data by week, including the current week. Week is intended Sunday to Saturday. When viewing the current week, please note that the data is partial and subject to change
By Month: an overview of the data by month, including the current month. When viewing the current month, please note that the data is partial and subject to change
The data in the views change as you change the filters.
Pay particular attention to the date filter:
If you select an end date that falls in within a past week, both the Summary and the By Week views will show data up until the end of the selected week
If you select an end date that falls in within a past month, the By Month view will show data up until the end of the selected month
Name of the column | What does this include? | What does this NOT include? |
Total accuMail messages | Total messages sent from accuMail Desktop and accuMail Web. This includes outbound messages, and replies to conversations if the reply was sent from accuMail Desktop or accuMail Web | Messages sent from NHS Mail (normal email) in response to an accuMail message |
Is the dashboard live?
The raw data in the dashboard is updated daily so that means that any numbers/stats you are seeing, these are refreshed daily.
The only part of the dashboard that is updated less frequently than that is the graph on the ‘Adoption Trends’ > ‘Summary’ tab. This is updated at the end of every month to show you visually how adoption has changed over the past month.
How do I flag any outdated/incorrect data in the dashboard?
The data that we use to populate the dashboard is data that we receive monthly from NHS Digital.
If for example a practice closes and you don’t see this reflected in the dashboard straight away, this is because we will wait to receive the updated dataset from NHS Digital each month so that we are updating the data in a sustainable way, from a centralised source of information.
If for any reason there are any discrepancies that you do spot in the data, please do let your relevant Account Manager know.
What does it mean if a practice has ‘adopted’ a feature in the dashboard?
If a practice is shown as having ‘adopted’ a feature in the Adoption tab of the dashboard, this means that the practice has used that particular feature in question, within the last 28 days.
If the practice hasn’t used the feature within the last 28 days, they won’t be classified as actively using the feature and therefore will not show up as having adopted the feature. Where a practice hasn’t adopted a feature, this is an indicator that they may need more time and support to fully embed that feature into their normal ways of working.
Why do some practices have access to features that the ICS hasn’t procured?
In the Adoption tab > Adoption Summary, you may see that some practices have access to features that haven’t been procured by the commissioning body. There could be a number of reasons for this but if you do have any queries, do let your Account Manager know and they will be able to confirm the exact reason for you:
A practice is currently on a free trial of a particular feature
The feature has been procured directly by the practice, PCN or Federation, outside of the STP/ICS contract
The practice may be part of a testing/pilot scheme with our product team and user researchers