1️⃣ First you need to unpublish the live clinic, as explained in this article
2️⃣ Find all the patients invited to a clinic
Head to the 'Booked list' in the 'Manage Practice' page.
Select Manage bookings on under your intended clinic, which takes you to a list of all patients attending that clinic.
3️⃣ Bulk cancel patients from the clinic
You can now select all patients, or select multiple patients individually
And then Cancel appointments
⚠️ Patients with a mobile number will be notified of their cancellation by text. ⚠️
Patients without a mobile will need to be manually notified.
Those who will be notified by text will have the option to rebook via a link. You can edit the text, as below.
Once cancelled, these patients will go back into the relevant state:
'To manually book' for those without mobile numbers,
'Awaiting response' for those who have been invited via text.