1️⃣ First you need to unpublish the live clinic, as explained in this article

2️⃣ Find all the patients invited to a clinic

Head to the 'Booked list' in the 'Manage Practice' page.

Select Manage bookings on under your intended clinic, which takes you to a list of all patients attending that clinic.

3️⃣ Bulk cancel patients from the clinic

You can now select all patients, or select multiple patients individually

And then Cancel appointments

⚠️ Patients with a mobile number will be notified of their cancellation by text. ⚠️

Patients without a mobile will need to be manually notified.

Those who will be notified by text will have the option to rebook via a link. You can edit the text, as below.

Once cancelled, these patients will go back into the relevant state:

  • 'To manually book' for those without mobile numbers,

  • 'Awaiting response' for those who have been invited via text.

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