In January 2021, we launched accuRx Plus with a set of new premium (paid) features. We've written a blog post detailing the background of this move and why we're moving in this direction.

What does accuRx Plus include?

(*Not available in Northern Ireland and Jersey)

Please note: The SMS Bundle is only applicable to organisations with a patient list size <90,000. CCGs/ICSs/STPs are able to purchase the following separately from The SMS Bundle:

  1. Batch Messaging & Appointment Reminders

  2. New Florey Patient Questionnaires

  3. SMS Features: Patient Response and Document Attachment

What will the free version include?

  • Ad-hoc SMS

  • Templates

  • Custom Templates

  • NHS.UK advice links

  • Free Florey questionnaires (see list here)

  • Unlimited Pathways

  • 20 uses per practice per week for each of Requesting a Patient Response and Attaching a Document

How much is accuRx Plus?

Please see our article on pricing here.

Will it be possible to purchase individual modules if we don't need everything?

Patient Triage, Video and The SMS Bundle can be purchased separately but work out cheaper when bundled together.

For organisations with a list size of <90,000, the components of The SMS Bundle cannot be purchased separately, unless modules have been purchased on your behalf elsewhere. For example, if SMS Plus has been purchased by your CCG, as a practice or PCN you can purchase the remainder of The SMS Bundle. More information on pricing in this specific scenario can be found here.

CCGs/ICSs/STPs are able to purchase the following separately from The SMS Bundle:

  1. Batch Messaging & Appointment Reminders

  2. New Florey Patient Questionnaires

  3. SMS Features: Patient Response and Document Attachment

Who can buy accuRx Plus?

Where possible, we seek to work with CCGs, STPs or ICSs to look at funding accuRx Plus on a larger scale because this way, it will be cheaper to purchase.

Where commissioners do not procure, it is possible for smaller organisations (Federations, PCNs, Clusters and practices) to purchase accuRx Plus instead by completing this form.

Please note: If you want to purchase The SMS Bundle but another organisation has already purchased the SMS Plus portion on your behalf, please submit the form for The SMS Bundle and you won’t be charged for anything that has been purchased on your behalf elsewhere.

What features are brand new?

We are excited to be launching batch or 'bulk' messaging* as this is our most requested feature over time. We will also be launching appointment reminders, and have significantly expanded our Florey questionnaire suite, as well as rolling out Patient Triage, our online consultation solution.

(*Not available in Northern Ireland and Jersey)

Can I try out any features?

We are offering a 6 month free trial of our online consultation solution, Patient Triage. You can register your interest by completing this form.

We're also currently testing and researching our batch messaging and appointment reminder solutions. Please get in touch with us via our live chat if you'd be interested in testing these!

How does accuRx Plus affect Requesting a Patient Response and Attaching a Document?

Unless purchased locally, these features will have each been restricted to 20 uses per practice per week from 1st April 2021.

However, over 90% of the population across England, Wales, Northern Ireland and Jersey will be covered by accuRx Plus from the 1st April, predominantly for the core SMS Plus (request response & document attachment) functionality.

Where commissioners cannot procure accuRx Plus, or parts of accuRx Plus, it is possible for PCNs, Federations, Clusters or practices to buy accuRx Plus by completing this form.

Why do I have to purchase all the SMS functionality as a bundle (for orgs with a patient list size <90,000)?

We are bundling Batch Messaging & Appointment Reminders*, Florey questionnaires, request response and document attachment because they all work hand in hand to increase patient engagement by communicating via SMS.

We believe that by purchasing these modules as a bundle, you will get more value than if each of these features were to be used separately. By choosing one system for all your SMS needs, not only will this provide a better user experience for staff, but also a better and more consistent experience for patients.

(*Not available in Northern Ireland and Jersey)

Please note: The SMS Bundle is only applicable to organisations with a patient list size <90,000. CCGs/ICSs/STPs are able to purchase the following separately from The SMS Bundle:

  1. Batch Messaging & Appointment Reminders

  2. New Florey Patient Questionnaires

  3. SMS Features: Patient Response and Document Attachment

I don’t need batch messaging because I already have a contract with another provider - can I get a discount for taking this out of The SMS bundle?

Unfortunately we can’t remove individual features from The SMS Bundle. We believe there are important benefits in using one system for all your SMS needs as this offers a better and more consistent user experience for both staff and patients.

If you think that our batch messaging and appointment reminder functionality does not offer you everything you need, we really want to know! Please do send us your feedback and requests.

Can I group together with other practices to get a discount?

Yes! If this is of interest to you, we are happy to facilitate contracting with groups of practices in a similar way to how we work with PCNs, Clusters and Federations.

In order to do this, there would need to be one contract that covers the group of practices and this contract would need to be held by a lead practice.

We are often asked if in this instance when invoicing, do we categorise SMS usage per practice so that each practice would know what they owe? The answer is yes - The license fee is per capita and SMS usage will be broken down per practice, so each practice should have visibility on their contribution to the monthly invoice.

If Batch Messaging isn’t going to be ready until May, why is it bundled with other SMS features becoming payable in April?

We are working hard to improve our batch messaging and appointment reminder features ready for launch on 1st May. If you purchase The SMS Bundle from 1st April we will discount Batch Messaging and Appointment Reminders* so that you don’t start paying until 1st May.

(*Not available in Northern Ireland and Jersey)

What happens if I have contracted for video but now it is covered under a national contract? Will I still get charged?

We currently have a national contract to provide video for free to GP practices in England and as you may know, this contract has been extended until the end of December 2021.

We will not be charging any practices in England for video functionality, even if you have filled in an order form to purchase it as part of accuRx Plus.

How is my SMS usage calculated and charged?

SMS costs are calculated based on fragment usage - A fragment is 160 characters of text and on average, one accuRx text is made up of 2.3 fragments.

For accuRx Plus orders covering a population of less than 100,000 patient population, SMS costs are 1.75p per fragment if paid via direct debit or 1.95p per fragment without direct debit. For orders covering a population of more than 100,000 patient population, SMS costs are 1.75p per fragment. SMS costs exclude VAT.

accuRx will invoice the contracting organisation monthly in arrears. Please note that if accuRx SMS are already channeled through a local SMS gateway accuRx Plus SMS will also be delivered according to this set up and we will not invoice you (except in instances where SMS fails to send through the gateway).

If we contract for accuRx Plus, will we receive a practice-level breakdown of SMS usage?

Yes - When we invoice contracting organisations, we will provide a practice-level breakdown of SMS usage.

What happens if my CCG starts paying for some features that are part of The SMS Bundle and I want to purchase the remaining features?

In this scenario, you can purchase the SMS Bundle in its entirety but we’ll discount the features that your CCG is paying for, so that there is no double payment.

I've got more questions, how can I get in touch?

If you're an accuRx user, the best way to get in touch with us is always via our live chat in the bottom right corner 👉

If you're a commissioner looking to engage with us on accuRx plus, please email partnerships@accurx.com.

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