Accurx Desktop: EMIS documents failing to attach

How to fix documents failing to attach on Accumail and SMS

Vicky avatar
Written by Vicky
Updated over a week ago

If you're struggling to attach documents

This article is for you if you've tried attaching documents from EMIS and you see an error telling you that the document has failed to attach, like the one on the screenshot below.

Before you start, double-check that you've already enabled in EMAS manager (you can see how to do that here). Once you've done that, we'll need to reset that integration in EMAS Manager. To do this, follow these steps with the pictures shown below 👇 :

  1. Open EMIS

  2. Go to 'System Tools' then 'EMAS Manager'

  3. Click on Partner API

  4. Select from the list

  5. Click Deactivate

  6. Click Activate

You should now be able to attach documents from EMIS with no problems 🎉

If you still aren't able to attach from EMIS, check whether that's also the case for others in your practice. If no one in your practice can attach it, please get in touch with us by clicking on the green icon on the bottom right 👉

If others in your practice can attach from EMIS, try the steps below.

This is caused by having multiple User Role Profiles in EMIS. The following article link covers how to make changes to ‘User Role Profiles’ to allow users to attach items from the documents section of EMIS to SMS and email.

If the above steps also haven't solved the problem, get in touch with us by clicking on the green icon on the bottom right 👉

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