In order to help keep your inbox clear and uncluttered, you can mark completed conversations as 'Done' within the Inbox.
There are two ways to mark something as 'Done': Either from the card preview in the central pane of an inbox or from the top of the selected conversation.
In order to remove the red notification for other users in your organisation, the response/failed message needs to be marked as 'Done'.
What happens once something has been marked as 'Done'? Can I ever get it back?
When you mark something as 'Done', this does not delete the item. You can go back and find this in the 'Done' folder.
You can find the 'Done' folder by opening the Inbox from the inbox icon on the toolbar.
You can view your own 'Done' messages by clicking on 'My Inbox' and then toggling to the 'Done' tab.
Or you can view all the organisation messages that have been marked as 'Done' in the 'All conversations' folder by toggling to the 'Done' tab.
You can re-open a message that has been marked as 'Done'. If you re-open a conversation from the 'Done' folder, it will go back to the folder it was last assigned to (i.e. where it was marked as 'Done' from). If you can't find where a message is in the Inbox after re-opening it, you can always look in the 'All conversations' folder.
Do I need to mark a response as 'Unread' for other users?
Simply viewing a response to an SMS/Questionnaire or a failed SMS message will not remove the red notification on the toolbar for other users in your organisation if they were already set up to receive notifications for that particular type of response. For example, if you click on a notification and view a response to an Asthma Questionnaire, any other members of the 'Asthma' team in your organisation will still see the little red notification on their toolbar.
In order to remove the red notification for other users, the response/failed message needs to be marked as 'Done'.
If you have any further queries, please click the chat button on the right below to chat with one of the team. 👉