Accurx Desktop Inbox: How to manage failed SMS messages in the inbox

Understanding failed SMS messages and notifications

John F avatar
Written by John F
Updated over a week ago

All users will be notified on their Accurx Desktop toolbar when one of their own messages has failed. (more info on why text messages fail here).

If you are notified that one of your text messages has failed to deliver to a patient, you will find this in your "My Inbox." You can also view all failed messaged for your practice by going to the "All" folder and clicking on "Failed."

Pro-tip: we recommend that you mark any failed delivery receipts as "Done" by clicking one of the "Done" buttons once they have been actioned. This will make sure that everyone at the practice knows exactly what still needs to be handled. Especially for those keeping an eye out al the 'all' folder.

Need more help understanding how inbox works? Check out our video guides! ๐Ÿ“บ

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