In Accurx it's possible to attach files to messages. Some files are quite large and exceed our file size limit. If this happens you will see the following error:

Some ways you can reduce the file size are:

  • Remove any unnecessary images in the document

  • If you need to keep the images within a file, this article can help Reduce the file size of a picture in Microsoft Office

  • If you are using Microsoft word, save using .docx wherever possible as this is usually smaller than .doc

  • If you are exporting a document to PDF, you should have an option to optimize the file size. Choose lower quality images for a smaller file size.

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