⚠️ This article is about Accurx Lite limits for Community and Mental Health Trusts. To learn about Accurx Lite limits for GP practices and Community services, click here 👈
To upgrade your Accurx bundle, please reach out to partnerships@accurx.com.
From October 2024, patient messages for community and mental health Trusts on the free Accurx Lite bundle are capped at 3,000 messages per trust per calendar month. This allowance resets on the first day of each month.
If you are seeing a notification like this in Accurx, this indicates that your Trust has exceeded its monthly free patient messaging limit. 👇
This means that patient messaging will be unavailable for all users in your organisation until the end of the month.
Messages that count towards your limit:
Patient messages sent to patients from Accurx Desktop and Accurx Web
Video consultation invites
Patient messages that have been scheduled but not yet sent
Messages that do not count towards your limit:
Responses received from patients
Messages sent to test patients
Messages that fail to deliver
Messages sent to patients to approve a request to view their GP record (Accurx Web only)
Messages to other healthcare professionals (via Accumail or Message GP)
⚠️ If your Trust exceeds its monthly patient messaging limit, messages that have already been scheduled will still to be sent as planned. However, you will not be able to send or schedule any new messages until your organisation’s allowance resets on the first day of each month.
How can I send more messages from my service?
To send an unlimited number of patient messages, you can upgrade your Accurx bundle. Unlimited patient messages are included as standard on all paid Community and Mental Health bundles.*
In addition to unlimited patient messages and video consultations, upgrading your bundle also unlocks our suite of premium features:
Want to upgrade?
If you’re interested in upgrading to unlimited patient messages and premium features, please reach out to partnerships@accurx.com and let’s chat!
*Excluding SMS fragment costs
**Requires integration with EMIS, SystmOne or Rio