The "Unassigned" view in your inbox is for any inbound messages that haven't been sent directly to a particular user. Messages in this folder will have come from other healthcare professionals using Accurx Web or via email as shown in the picture below 👇

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You will receive notifications of new messages in the "Unassigned" view if you are a member of the Accumail Unassigned group. From here messages can be replied to, assigned to colleagues, saved to the record and marked as done. Sometimes a message needs to be matched to the patient. Further information about matching can be found here.

Organisation admins can manage which members of your organisation team are in the Accumail Unassigned group, so you can ask to be added/removed from this group.

Please note, when Accumail is enabled for the first time administrative users, based on EMIS/S1 roles, are added to the Unassigned folder by default.

Organisation admins can manage who is in the Accumail Unassigned group by clicking on their initials on the Accurx Desktop toolbar and then by selecting "Manage Organisation". (More information in this support article).

This will launch a website for your organisation. From the Organisation section, select "Workspace." and then "Team Notification." as shown below 👇

From here users can be ticked or unticked from the Accumail Unassigned group.

❗ If your organisation has less than three users ticked in the Accumail Unassigned group all organisation administrators based on EMIS/S1 roles will receive notifications for the "Unassigned" view. This ensures that nothing is being missed in the "Unassigned" folder. ❗

If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. 👉