To send an SMS message to a patient:
1. Log into Accurx Web, using your nhs.net or nhs.uk credentials.
2. Click on 'Patients' then 'Patient Search'
3. You can either Search by the patient's NHS number and Date of birth or by name and demographics and click '🔎'
4. You should now be able to see more details about your patient. Click Message Patient. ⬇️
5. Start composing a message to the patient, or choose a pre-written template from the 'Message templates' drop-down. To add an attachment to the message click 'Attach', and you can use the toggle to allow the patient to respond to you with text or up to 5 attachments. When you want to send the message click 'Send'.
Individual messages cannot be scheduled in Accurx Web.
That's it! Find out more about attaching documents to the message and how it works for the patient here.
Note: Users will no longer receive the copy email they used to receive when sending messages to patients in Accurx Web.
Reasoning behind this change: This email copy was crucial for web messaging in the absence of an inbox. However, now that we have a fully operational web inbox with visibility for all sent messages, the team has determined that there is no longer a necessity to send this email copy to users each time they send a message.
Can I save my message to a patient's record?
After sending the message, you will see the content in the confirmation window like below. 👇
Click on the "Get a copy" button, then paste it directly into the patient's notes! 🎉
Can you set up scheduled messages to patients using Accurx Web?
Can you set up scheduled messages to patients using Accurx Web?
Sadly, this feature is not currently on Accurx Web.
If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. 👉