When using Self-Book for telephone appointments, organisations need to choose a slot type that they are happy for patients to book their own routine telephone appointments into.
If you can’t see the slot type that you’d like to use for Self-Book in the drop-down then you should check the following things:
The slot type needs to be in your appointment book within the next 6 weeks (12 weeks if you have the extension enabled). For Systmone organisations, the slot type must also be available for booking and can not be fully booked by patients.
If you're using a new slot type for Self-Book, the slot type needs to have been created before you click the blue "Set up Self-Book" button. If you've already clicked this button and then create the new slot type in EMIS/SystmOne, you'll just need to check it's in the appointment book within the next 6 weeks (12 weeks if you have the extension enabled).
If you have double-checked all of the above things then please chat to us using the green message icon in the bottom right-hand corner 👉