What does this message mean?
If a patient has already been sent a questionnaire survey of a particular type within the last 7 days, you'll see this error message shown in the picture below 👇 which prevents you from sending the survey:
If you see this, this means someone at your organisation has already sent them this questionnaire - in the above case, a BP Invite - within the last 7 days. After 7 days the questionnaire times out and you'd no longer see this error allowing you to send it again.
To check the history of messages to the patient, open the patient in EMIS/SystmOne, click on the Inbox icon from the Accurx Desktop toolbar, and select the patient's name from the left-hand pane under "Current EMIS Web Patient" / "Current SystmOne Patient" / "Current Vision Patient"
You should also be able to check in the patient's record.
How to send the same questionnaire to a patient when 'the patient is already enrolled in this condition'
A questionnaire enrolment period ends after the patient has completed the survey or after 7 days, depending on which happens first.
Sometimes you might need to send another of the same questionnaire type to a patient before the enrolment period ends. For example, the patient might ask for the questionnaire to be sent to a different number. When you try to send another of the same questionnaire type, you will see the message - 'This patient is already enrolled in this condition'.
You can still send the patient the link to the previous questionnaire survey.
To do this:
1. Select the patient in EMIS/SystmOne and click on the inbox icon on the Accurx Desktop toolbar.
2. Click on the patient's name under "Current EMIS Web Patient" / "Current SystmOne Patient"
3. Scroll down to the "Done" section of the patient's inbox and find the text with the previous questionnaire link.
4. Highlight the message text and copy it.
5. Return to the SMS view (click on the message icon on the Accurx Desktop toolbar) and paste the message into a regular (non-questionnaire) text to the patient. Then, click the blue "send and save" button. 😊
If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. 👉