With Accurx Desktop, you can create a customised sender ID. This allows you to change the name that the text appears from on a patient's phone to your organisation's name.
By default, we set this to 'GPSurgery' or 'NHSNoReply' for non-GP organisations, but this setting allows you to set it to your organisation's name:
You can monitor this on the 'Team Usage' page, from 'Manage Organisation' on your toolbar menu.
For "NHSNoReply" in Accurx Web, you can also access the settings using the guide below.
How to set your sender ID
Click your initials on the Accurx toolbar and select 'Manage Organisation'. On the Manage Organisation page, click on your org's name on the top right and select 'Settings'
Select 'Workspace' on the left-hand side and then 'SMS sender ID'. Here you can change the signature, this will apply to everyone in the organisation. Click 'Update' to save this 👇
*The ID must be 3-11 characters (letters or numbers only), with no spaces. This is a limitation set by SMS networks. It is worth abbreviating your organisation's name if you want your patients to know the message is from your organisation.
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