This article talks about our Accurx Desktop toolbar for EMIS/SystmOne organisations.
If there is no name against your Accurx account, the first time Accurx Desktop syncs with EMIS Web, it takes the name from here. This means if someone else is logged into EMIS the first time you use Accurx Desktop, it can incorrectly attach this user's name to your Accurx account. If you click your menu, you will see your email address, but someone else's name above this.
The profile name is only visible to practice staff and the Accurx Support team. The name on the account is not visible to patients.
The name on the account is very quick to change 👇
Click your initials on the Accurx toolbar and select 'Manage Organisation'. On the Manage Organisation page, click on your org's name on the top right and select 'Settings'. The name change will be applied to your profile across all organisations.
Then select the 'Account' option on the left, and then 'Name and email' in the drop-down 👇 Change as desired. Click save at the bottom (and you can close your browser). You may need to restart Accurx Desktop to see the change. You can do this by clicking your initials, then Exit, and then restarting from the desktop icon or start menu.
Please note that this will also show the email address of your account, however, users are currently not able to change the email address of their Accurx Desktop account 😔
If you need further assistance you can click on the top right-hand corner question mark to get access to our Help centre with all our articles or contact our user support team. You can also submit your feedback here 😊
