This article talks about our Accurx Desktop toolbar for EMIS/SystmOne organisations.
If there is no name against your Accurx account, the first time Accurx Desktop syncs with EMIS Web, it takes the name from here. This means if someone else is logged into EMIS the first time you use Accurx Desktop, it can incorrectly attach this user's name to your Accurx account. If you click your menu, you will see your email address, but someone else's name above this.
The profile name is only visible to practice staff and the Accurx Support team. The name on the account is not visible to patients.
The name on the account is very quick to change 👇
1. Click on your initials on your Accurx Desktop toolbar.
2. Click on your email address which will appear just below this:
3. This will launch a web page, select any of your organisations (the name change will be applied to your profile across all organisations).
4. Once an organisation is selected, click on your name on the top right of the page, then 'Settings'.
5. You should then see the settings page where you can amend your profile name 👇
Please note that this will also show the email address of your account, however, users are currently not able to change the email address of their Accurx Desktop account 😔
6. Click save at the bottom (and you can close your browser)
7. You may need to restart Accurx Desktop to see the change. You can do this by clicking your initials, then Exit, and then restarting from the desktop icon or start menu.
If you click the menu button (your initials) you should now see your name correctly displayed.
If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. 👉