Accurx Questionnaires allow you to quickly and easily gather structured information from patients. The Waiting List Validation Questionnaire helps services to reduce their waiting lists by asking patients to confirm if they still need their appointments or procedures.
Once the patient has accessed the link, they will be prompted to enter their date of birth to access the questionnaire 📆
This questionnaire can either be sent individually or by batch. Please click here to find out how to send a batch questionnaire.
Questions (for Waiting List Validation Community and Mental Health):
Do you still require this appointment?
We are required to regularly contact all patients awaiting care to see if their circumstances have changed while they have been waiting. This helps us keep our records up-to-date and ensures patients who need treatment are seen as soon as possible.
Please be aware that if you select "No" you may be discharged from the service and removed from the waiting list.
If you are unsure, please select "Yes" to remain on the waiting list.
Yes, I still require an appointment
No, I no longer require an appointment
If the patient selects No:
Please tell us why you no longer require this appointment
I have had care somewhere else
My symptoms have resolved
I do not wish to be seen anymore
I do not want to give a reason
When they have submitted their answers, they will be thanked for completing the survey and sent a confirmation SMS 👇
Monitoring your patient responses in the Accurx Inbox
Questionnaire responses will come into the Accurx inbox.
To view responses in the inbox:
Open the Accurx and navigate to "Questionnaires" on the left hand side of the inbox
2. Within "Questionnaires", search for the "Waiting List Validation - Community and Mental Health" folder. Here you will then be able to see an individual's response
3. If not already saved to the record (i.e. the questionnaire was sent individually or this option wasn't selected when sent via batch), save the response to the record
Monitoring your patient responses sent via Batch
If you sent the questionnaire via batch, you can also download a csv with all the questionnaire responses
Click on your initials in the Accurx toolbar
Select "Batch Messaging" from the drop down
Find the batch message you sent
Click "View details" on the right hand side
Under responses click "Download"
FAQ
Why are the responses not automatically saving to the record?
Why are the responses not automatically saving to the record?
We felt that for more medically oriented questionnaires, such as the Waiting List Validation questionnaire, it is important that a user is notified of a response and that the response is viewed on the Accurx inbox before the decision to save it to the record is made. For more information please click here.
If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page.👉