All requests will appear in the Accurx Inbox under the ‘Unassigned’ folder. Having all requests come into one place ensures a faster, more seamless, and efficient workflow for your team.
All Accurx users within your service can view and action any Patient-Initiated Contact requests that come in.
How do I action these requests in the inbox?
Once you've received a request and it's matched to a patient on your EPR (see this article) you can either:
1) Review the information sent by the patient and click 'Save to Record' to save it into EMIS/SystmOne.
2) Reply to the patient, add an internal note, make as urgent, or assign the conversation to the appropriate team or individual (see image below).
If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page.👉