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This article is for practices who have access to Patient Triage, Accurx's Online Consultation solution 🚑
The changes will be rolled out slowly to all Patient Triage practices. Please contact the Support team if you have any issues once it has been released to your practice.
What's new?
Copy changes to the banners
Patient Triage: Direct Links
What's changing?
There are a few copy changes that you may notice:
The yellow information banners were only displayed on the main Patient Triage landing page. However, the yellow banner will now be displayed on each direct link.
The default text for these warnings has also been amended 👇
State | Current default copy | New Copy |
During hours | This will be read by a member of the team within 2 working days. | Online requests will be read within 2 working days. |
Temporarily Suspended | We have temporarily paused access to online enquiries. Please select one of the available options. Online enquiries will be available again on [Date/Time Suspension ends]. If your request can't wait until then, please call the practice on [Practice phone number] If you need more urgent help, call your GP. If your GP practice is closed, visit NHS 111 online or call 111. In an emergency call 999. | We have reduced capacity for online requests until [Date/Time Suspension ends]. |
Limit Reached | We have paused access to contact us online as we have reached capacity for the day. Please select one of the available options. If you need more urgent help, call your GP. If your GP practice is closed, visit NHS 111 online or call 111. In an emergency call 999. | We have reached daily capacity and are unable to review online requests as usual. |
Out of hours | Because of the time of the day, your practice will not be able to process urgent requests. Please select one of the available options below. If you need more urgent help, call your GP. If your GP practice is closed, visit NHS 111 online or call 111. In an emergency call 999. | Due to the time of day, we are unable to review online requests as usual. |
If the practice uses the default text for the banners (without any customisations), the wording will change even if you are not using the new Direct Links feature.
If a patient navigates to a suspended form (e.g. suspended, out of hours, daily capacity reached), they will see an option to return to the main Patient Triage landing page to select another relevant option.
What is the new 'Direct Link' feature in Patient Triage?
Previously, there was one unique link for each practice's Patient Triage form. This could be found in the Patient Triage settings under 'Set up' and would take patients to the first page of the Patient Triage submission flow.
We have now released a feature where each section of the Patient Triage form will have its own direct link. This means you can share links with patients to direct them to specific parts of the form. You will also be able to link to specific parts of the form from your website by using the direct link.
The sections of the form which you can direct link to are:
Medical Request
Admin query - Doctor's letter
Admin query - Fit (sick) note
Admin query - Referral follow-up
Admin query - Repeat prescription
Admin query - Test results
Admin query - Something Else
Why have we released this feature?
For Patients 👉 Patients will now have an easier journey if practices add a specific link to each request type on their website. For example, a patient requiring a doctor's letter would no longer need to click through all the options on the main Patient Triage landing page, they can go directly to request a Doctor's letter.
For Practices 👉 Practices will be able to directly link the different sections of their form on specific areas of their website. They can also pick and choose what they want to surface to patients. Practice staff can also easily share direct links with patients who may be unsure of how to navigate the Patient Triage form.
How will the feature work?
The steps to access the direct links in order to add them to your practice website will be the same as for the main Patient Triage link. You can find out more about how to do this via this article here.
The links are displayed on the settings page as shown below 👇
What's staying the same?
The emergency warning signs are still shown to patients navigating to a live medical or admin request form. 👇
The questions for each section of the form will stay exactly the same.
What do you need to do?
You can still continue to use the main Patient Triage form link as before. 👍
You can also customise the yellow box information for the whole form in the "live", "suspended", "out of hours" and "at capacity" states, but if you choose to use a direct link, make sure that the customisable information in the yellow information banner is applicable to all the medical and admin forms individually as it will display at the top of every form.
💡 Tip: When using direct links, patients will be navigating to specific forms, try not to reference other forms or phrases such as "see the options below" as the patient might be seeing the yellow warning banner at the top of a specific page.
If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. 👉