We are a technology company that provides communications software to healthcare providers across the NHS.

Our online consultation solution, called Patient Triage, is recognized by the NHS and has passed the NHS Digital Capabilities assessment. See the link here for more information.

The Patient Triage solution allows patients to submit either a medical query or an administrative request to their registered GP practice.

Please note! If your medical query is urgent then contact ‘111’ or for a medical emergency contact, ‘999’.

If you want to submit a query to your GP practice you will need to visit their website. A link should be provided that allows you to begin submitting your query. However, if this is not clear then you will need to contact your GP practice.

Once you click the Submit request button, you will be navigated to the next page confirming that your request form has been submitted.

Here you will see the following information:

You will see a reference ID made up of a mixture of letters and numbers once you have submitted your request. 👇

This reference ID is proof that your request has been submitted to the practice listed on the top left corner of the page.

You can use the 'Copy' button to make a note of your reference ID somewhere.

Once the request has been submitted, it will be delivered to the practice's inbox. They may take a few days to review the request and respond to you.

If the practice is unable to find your request, they may ask you for your reference ID as proof that you submitted the request. They are not able to use this to search within the inbox so they will reach out to Accurx so we can provide the information for them.

Only share your reference ID with your practice to help them find your request.

If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. 👉