Service Management & Extra Support
Manage your contract, pricing and account, and find out how to get extra support.
By Ben1 author27 articles
Contacting us
Get help from User Support, request a demo, make a feature request or make a complaint.
- Account Management FAQsThis article covers FAQs regarding what you can expect from your dedicated Account Manager at Accurx and what you can use them for
- Can I get a demo of Accurx?
- How to contact User Support at AccurxInformation on how to contact the Accurx User Support Team.
- Supporting practices with products FAQsThis article answers FAQs regarding the implementation training and support Accurx offers practices that have procured Accurx Paid features.
- How can I make a feature request?How to submit your ideas for future developments.
- Complaints and Feedback: How to Contact AccurxFind out how to get in touch with Accurx to provide feedback or lodge a complaint.
Service status & incidents:
Check service status and find out what to do during an outage.
- Access Accurx during a Power/Internet OutageThis article helps if Accurx Desktop is offline or inaccessible during an internet or power outage at the organisation.
- Incident Management at AccurxThis article contains information about how to report incidents to Accurx , and the processes we have internally to manage incidents.
- INC-2105: Patient-facing service outage
- INC-2089: Accurx Scribe Outage
- Incident 1820 - FAQsImportant FAQs regarding a recent service interruption.
Pricing & billing
Find pricing, SMS costs, Lite vs Plus and Direct Debit details.
- What is a Fragment? For Trust and Community organisationsThis article explains what an SMS fragment is.
- SMS costs: Batch Messaging
- Accurx pricing in primary careThis article provides an overview of how our paid products are bundled and priced.
- Purchasing Accurx paid for features - FAQsThis article answers FAQs from STPs and ICSs about purchasing extra Accurx features for primary care
- Accurx Lite limits for GP practices and community services explainedWhat limit notifications mean for GP practices and community services that use Accurx Desktop.
- How to get set up with a Private Reporting DashboardThis article is aimed at STPs, ICSs and PCNs that have contracted for Accurx paid for features.
- How to set up a Direct DebitFind out how to save time and spread out your payments with Direct Debit payments for your Accurx products
- SMS costs: Ad-hoc messagesTop tips for being more sustainable with fragments when sending messages to individual patients from the Accurx toolbar
- SMS costs: Fragment Resource CentreThis article is a user guide to help organisations to save on SMS costs when using Accurx products
- SMS costs: Unicode
- How to procure Accurx products for your Practice, PCN or FederationThis article explains how to procure extra paid for features for your organisation.
- SMS costs: What is a fragment?
- SMS costs: How to be more fragment efficient
- Accurx Lite limits for Community and Mental Health TrustsWhat limit notifications mean for Community and Mental Health Trusts
- SMS costs: Appointment Reminders
Accurx in your region
Find information for organisations in Scotland and other regions.