Service Management & Extra Support
Manage your contract, pricing and account, and find out how to get extra support.
By Ben1 author27 articles
Contacting us
Get help from User Support, request a demo, make a feature request or make a complaint.
- Account Management FAQsThis article covers FAQs regarding what you can expect from your dedicated Account Manager at Accurx and what you can use them for
- Can I get a demo of Accurx?Book a demo of Accurx for your organisation.
- How to contact User Support at AccurxInformation on how to contact the Accurx User Support Team.
- Supporting practices with products FAQsThis article answers FAQs regarding the implementation training and support Accurx offers practices that have procured Accurx Paid features.
- How can I make a feature request?How to submit your ideas for future developments.
- Complaints and Feedback: How to Contact AccurxFind out how to get in touch with Accurx to provide feedback or lodge a complaint.
Service status & incidents:
Check service status and find out what to do during an outage.
- Service Management: How to access Accurx during a power or internet outageThis article helps if Accurx Desktop is offline or inaccessible during an internet or power outage at the organisation.
- Incident Management at AccurxThis article contains information about how to report incidents to Accurx , and the processes we have internally to manage incidents.
- Incident report: Patient-facing service outage (INC-2105)Read what happened during the patient-facing service outage and what we've done since.
- Incident report: Accurx Scribe outage (INC-2089)Read what happened during the Accurx Scribe outage and what we've done since.
- Incident 1820 - FAQsImportant FAQs regarding a recent service interruption.
Pricing & billing
Find pricing, SMS costs, Lite vs Plus and Direct Debit details.
- SMS costs: What is a fragment? For Trust and Community organisationsThis article explains what an SMS fragment is.
- SMS costs: Batch MessagingFind out how SMS fragments are counted and charged for batch messages.
- Pricing: Accurx pricing in primary careThis article provides an overview of how our paid products are bundled and priced.
- Pricing: Purchasing Accurx paid features FAQsThis article answers FAQs from STPs and ICSs about purchasing extra Accurx features for primary care
- Accurx Plans: Accurx Lite limits for GP practices and community servicesWhat limit notifications mean for GP practices and community services that use Accurx Desktop.
- Reporting Dashboards: How to set up a private reporting dashboardThis article is aimed at STPs, ICSs and PCNs that have contracted for Accurx paid for features.
- How to set up a Direct DebitFind out how to save time and spread out your payments with Direct Debit payments for your Accurx products
- SMS costs: Ad-hoc messagesTop tips for being more sustainable with fragments when sending messages to individual patients from the Accurx toolbar
- SMS costs: Fragment Resource CentreThis article is a user guide to help organisations to save on SMS costs when using Accurx products
- SMS costs: UnicodeFind out how special characters (Unicode) affect the length and cost of an SMS.
- Pricing: How to buy Accurx products for your practice, PCN or federationThis article explains how to procure extra paid for features for your organisation.
- SMS costs: What is a fragment?Find out what an SMS fragment is and how it affects cost.
- SMS costs: How to be more fragment efficientGet tips on writing messages that use fewer SMS fragments.
- Accurx Lite limits for Community and Mental Health TrustsWhat limit notifications mean for Community and Mental Health Trusts
- SMS costs: Appointment RemindersFind out how SMS fragments are counted and charged for Appointment Reminders.
Accurx in your region
Find information for organisations in Scotland and other regions.