Accurx for patients
Got a message from your GP or hospital? Find out how to reply, open links and fill in forms.
By Ben1 author34 articles
Messages & documents
Open messages from your healthcare team, reply and send photos or files.
- Patient Support: My healthcare team has sent me a document via textHow to access a document sent via text for patients
- Patient Support: My healthcare team has asked me to respond to a text/send them a photo or documentHow to respond to a text that your clinician has asked you to respond to - including sending them an image or document!
- Patient Support: I need to access a link that my healthcare team sent me, but I cannot use my phoneWhat to do if you can't use your phone for any reason and you need to access a link
- Patients: RCS MessagingTo enhance the communication between healthcare organisations and their patients, we are upgrading the technology we use to send text messages, such as appointment reminders. You may hear this new…
- Patient Support: Sending photos and files to your healthcare provider via Accurx FAQsLearn more about what happens when sending photos and files to your healthcare provider via Accurx
- Patient Support: My healthcare team has sent me an email - how do I respond?
Appointments & video calls
Book or cancel an appointment and join a video call.
- Patient Support: There are no appointments availableWhat to do next when you receive a 'no appointments available' message when trying to book an appointment
- Patient Support: I have received a text reminder for my hospital appointment. Do I need to do anything?This article explains what you can do with your appointment reminder message.
- Patient Support: How to book your COVID-19 vaccination via accurx.nhs.ukWhat to do if you've been sent a text to book your vaccine
- Patient Support: I have received an SMS from Accurx asking if I still need my hospital appointmentWhy have I received an SMS from Accurx asking if I still need my hospital appointment?
- Accurx Web: Video Consultation FAQs for patientsInformation for patients about Video Consultations on Accurx Web
- Patient Support: How to book an appointment with your healthcare team using your Accurx link
- Patient Support: How to join a video call after being sent a linkWhat a patient should expect from a video consultation
- Patient Support: I want to cancel the appointment with my healthcare providerThis article explains what you can do with your appointment reminder message.
- Patient Support: I have been invited to book my Covid-19 vaccination/ appointment through accurx.nhs.uk. Is this legitimate?
Contacting your GP practice
Send an online request to your GP practice and find out what happens next.
- Patient Support: Why am I being signposted to other services?
- Patient Support: A better way to contact your GPFrequently asked questions about the new way to contact your GP surgery.
- Patient Support: How to submit an online request to your GP PracticeHow to submit an online consultation form to your GP Practice
- Patient Support: How AI helps your GP understand your requestFind out how AI is used to generate personalised follow-up questions when you submit a request online
NHS App & NHS login
Use the NHS App or NHS login to see your messages and contact your practice.
- Patient Support: How to use NHS loginIf you're a patient who's been sent a link by your healthcare provider you now have two ways to access the information sent to you.
- Patient Support: How to submit a request to your GP Practice using the NHS AppHow to use submit a Patient Triage request via the NHS App if you are a patient
- Patient Support: How to view past messages via NHS loginThis article shows you how to view previous messages sent to you by your GP surgery or Hospital.
- Patient Support: How to use Accurx with the NHS AppThis article will help you understand how to use Accurx with the NHS App and receive notifications directly via the app
Questionnaires & forms
Fill in a questionnaire or form your healthcare team has sent you.
- Patient Support: How to convert height: Imperial to Metric
- Patient Support: My healthcare team has asked me to complete a questionnaireHow patients can access and complete a questionnaire sent by their healthcare team
- Patient Support: How to convert weight: Imperial to Metric
- For Patients: What is a Questionnaire?This article is for patients who have received an accurx.nhs.uk questionnaire link from their healthcare provider.
Help & FAQs
Get answers about verification codes, reference IDs, cookies and more.
- Patient Support: What is Record View and how does it work?Understanding what Record View is and the benefits of this for patients
- Patient Support: Reference IDMore information about the reference number displayed when submitting an online request to your healthcare provider
- Patient Support: How to change your cookie settingsIf you're a patient and need some information on what cookies are and how to amend them this article should help.
- Patient Support: My GP wants to use a ‘Scribe’ in my appointment5 things for you to know about Accurx Scribe
- Inhaler study - Participant Information Sheet & Privacy NoticeThis page provides information to patients who have been invited to sign up to take part in a research study about their asthma and/or COPD
- Patient Support: Why do I need to enter a verification code?How to use a one time password (OTP) to manage trusted devices when accessing the patient portal or patient links
- Patient Support: Frequently Asked Questions (FAQs)Here are some frequently asked questions by patients using Accurx to contact their healthcare team.