Total triage: Ambassadors

Want to hear from a fellow GP practice about how to get up and running with a total triage model using Accurx Patient Triage?

Helen avatar
Written by Helen
Updated over a week ago

Join a session with one of our total triage champions to run through their journey!

Our Accurx Ambassador scheme was introduced in 2023 as a way to help organisations moving to a total triage model of care. All of our Ambassadors have already made this change in their own organisation, and are working in the model now. They have excellent advice and guidance for newer users, and can make the move to a new model much less daunting. Though they are total triage experts, they can help you work out your practice workflows, and reassure you about what to expect.

“It is great to hear from a practice that has already been implemented and to ask questions that Accurx does not always cover. Hearing about patient and staff feedback and the quick wins helped our practice consider some points we hadn't considered. Much appreciation to Mendip County Practice for their time.” - Jayne Boothman, Practice Manager at Windmill Surgery (Coventry & Warwickshire)

Steps to access Ambassador training:

  1. Check your eligibility for the training below 📑 We know how valuable this 1:1 time is, but we want to make sure you are already set up with the tools to make the change yourself, so you will need to have access to Accurx Patient Triage in order to be eligible for the session.

  2. Book a 1 hour call at a time that suits you 📆 These are group sessions, with up to 4 other organisations taking part. The group aspect means you can get valuable insights from other users as well, and there’s a chance they’ll ask something you haven’t thought of yet!

  3. Get started with total triage! ⛳ You will be sent all the tools you need to help make the move to total triage yourself. Our Implementation team are available either in a 1:1 or Group session, and you can also join our Accurx Desktop Community on Facebook where you can ask any extra questions.

We have Ambassadors based around the country. Some from smaller, more rural practices and some from larger practices in big cities like London. We've recently increased our Ambassadors, and include users of both EMIS and SystmOne, so should have someone to suit your needs 😊

If none of the available times work for you, feel free to book a call with the Accurx Total Triage team here, or email to see if you can be booked in at another time 📞

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