We've made the difficult decision to close the Accurx Switch app for all users outside of the UK. This article explains what's happening, the key dates, and how to download a copy of your hospital's directory data before the app closes.
Key dates
Now: new Switch sign-ups are closed on all platforms (Web, Android and iOS). No new accounts can be created.
2 October 2026: access to Switch will be removed entirely. Until this date, you can export your hospital directory data yourself.
Within 90 days of the app closing: you can still request a copy of your directory data by contacting our support team.
After 90 days: all directory data will be permanently deleted and can no longer be recovered.
⚠ Important
Self-serve data exports are only available until 3 October 2026.
How to export your hospital directory
⚠ Important
You can't export your directory from the mobile app. You'll need to sign in to Accurx Switch on the web at app.switch.accurx.com/signin to download your data.
Any Accurx Switch user can export their hospital's directory; you don't need to be an admin.
Sign in to Accurx Switch at https://app.switch.accurx.com/signin.
Click Options next to your hospital.
Click View Directory.
Click Export Directory. This will download a CSV file containing your hospital's directory data to your PC.
What if I miss the deadline?
If the app has already closed, don't worry; for 90 days after switch-off, you can still request a copy of your hospital's directory data.
Contact our support team at support@accurx.com with your email address, hospital and country, and we'll retrieve the data for you. After the 90-day window, the data is permanently deleted and cannot be recovered.
Frequently asked questions
Why is the Accurx Switch app closing?
Why is the Accurx Switch app closing?
As part of ongoing changes to our infrastructure, Accurx is intended for use within the UK, and we're aligning our service to reflect this to provide a consistent, secure experience. This is a permanent change, and we're sorry to say the service won't be reinstated.
Why can't I create a new account?
Why can't I create a new account?
New sign-ups are now closed. If you try to register, you'll see a "Sign ups are closed" message on Android, or an "Unable to register / Sign up failed" alert on iOS. This is expected; it isn't a bug.
Why didn't I receive an email about this?
Why didn't I receive an email about this?
Emails about the closure were sent to users who had been active in the last 3 months. If you haven't used the Accurx Switch app recently, you may not have received one, but the key dates above still apply to your account.
Does this affect the Accurx mobile app in the UK?
Does this affect the Accurx mobile app in the UK?
No. This closure affects only the Accurx Switch app for users outside the UK. The Accurx app in the UK is not affected at all.
If you have any further questions or feedback, please get in touch with our support team using the message bubble in the bottom right-hand corner of this page 👉