We've made the difficult decision to close the Accurx Switch app for all users outside of the UK. This article explains the key dates and how to request a copy of your hospital's directory data.
Key dates
3 October 2026: Last day of access to Accurx Switch.
From 4 October 2026: you'll lose sign-in access to the mobile app and instant export features.
Until 1 January 2027: you can request a copy of your hospital's directory data by contacting our support team.
From 1 January 2027: all Accurx Switch accounts and directory data will be permanently deleted and can no longer be recovered.
⚠ Important
You can no longer export your directory yourself. To get a copy of your data, you'll need to contact our support team.
How to request your hospital directory data
Any Accurx Switch user can request their hospital's directory data. You don't need to be an admin.
Contact our support team using the message bubble in the bottom right-hand corner of this page, or email support@accurx.com.
Tell us: the email address you used for Accurx Switch, your hospital, and your country.
We'll log your request and get back to you once your data is ready.
Frequently asked questions
Why is the Accurx Switch app closing?
Why is the Accurx Switch app closing?
As part of ongoing changes to our infrastructure, Accurx is intended for use within the UK, and we're aligning our service to reflect this to provide a consistent, secure experience. This is a permanent change, and we're sorry to say the service won't be reinstated.
Why can't I sign in?
Why can't I sign in?
Accurx Switch closed on 3 October 2026, so sign-in is no longer available on any platform. This is expected; it isn't a bug. If you need your hospital's directory data, contact our support team as described above.
Why can't I create a new account?
Why can't I create a new account?
New sign-ups closed ahead of the app closing. If you try to register, you'll see a "Sign ups are closed" message on Android, or an "Unable to register / Sign up failed" alert on iOS. This is expected; it isn't a bug.
Why didn't I receive an email about this?
Why didn't I receive an email about this?
Emails about the closure were sent to users who had been active in the last 3 months. If you haven't used the Accurx Switch app recently, you may not have received one, but the key dates above still apply to your account.
Does this affect the Accurx mobile app in the UK?
Does this affect the Accurx mobile app in the UK?
No. This closure affects only the Accurx Switch app for users outside the UK. The Accurx app in the UK is not affected at all.
Do I need to request that my account be deleted?
Do I need to request that my account be deleted?
No. You don't need to request account deletion; all Accurx Switch accounts and associated data will be automatically and permanently deleted on 1 January 2027. This happens automatically, so there's no action needed on your part.
If you have any further questions or feedback, please get in touch with our support team using the message bubble in the bottom right-hand corner of this page 👉