When using Self-Book, organisations need to choose one or more slot types that they are happy for patients to book into đ
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If you are a pilot organisation using Cross-organisational Booking, please refer to this article đ /*/articles/768373
If you canât see the slot type that youâd like to use for Self-Book in the drop-down, then itâs worth checking a few things:
Each slot type you choose needs to be in your appointment book with an available appointment in the next 6 weeks (12 weeks if you have the extension enabled) đ
Each slot type must also be available for booking and can not be fully booked by patients đ
A toolbar at the organisation is logged in and connected to EMIS/SystmOne. (We use the toolbar to find slot types in the appointment book)
If you're looking for a new slot type you've recently added to your appointment book, you may need to wait 24 hours for it to appear. If you have active self-book links, then we will automatically search your appointment book every 30 minutes. Once these have expired or have all been booked, we will revert to once every 24 hours!- Newly created clinics and clinicians, as well as changes to existing slot types, may also take up to 24 hours to appear in the Self-Book system. During this time, self-book links may show zero appointments even if slots are bookable.
If it's showing an incorrect number of appointments and you need to update this, you can start a manual refresh yourself.
To do a manual refresh:
- Click on the settings cog on your Accurx toolbar, then select 'Settings'.
- Go to the 'Batch messages' tab on the left.
- Click 'Send a batch message',
- Click 'Check availability' đ
That's it â
Your slot types will refresh in the next 30 minutes. If you have double-checked all of the above things and ruled them out, please chat with us using the green message icon in the bottom right-hand corner đ If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. đ- Verify whether the 24-hour propagation window has passed for newly created clinics, clinicians, or slot types.
Check if a Self-Book link was active during the slot release window to ensure timely updates.