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Accurx Scribe in Desktop: How to set up your microphone

How to set up your microphone when using Accurx Scribe powered by Tandem

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Written by Ben Davies

Give Accurx Scribe microphone access on a Mac šŸŽ

  1. Choose Apple menu > System Settings, then click Privacy & Security in the sidebar. (You may need to scroll down)

  2. Click Microphone.

  3. Turn access to the microphone on or off for each app in the list.

Give Accurx Scribe microphone access in Windows šŸŽ¤

Make sure your computer allows microphones in the system settings:

On Windows 11:

  1. Go to Start > Settings > Privacy & Security > Microphone

  2. Ensure that "Microphone access" is ON.

  3. Ensure that "Allow apps to access your microphone" is ON.

If you can't find or adjust these settings, please contact your local IT administrator.

Testing your microphone in Accurx Scribe šŸ—£ļø

If you're having issues with audio on your Scribe consultations, it may be worth testing your microphone to ensure this is functioning as expected.

To do this:

  • Trigger the tutorial again to check if your mic is being picked up by clicking on the book icon on the left, then 'Start tutorial'.

  • This will show you which microphone your system has picked up, as well as the volume of the audio.

  • If your transcription is not picking up words correctly, please use this website to test your microphone.

    This tool will allow you to listen to your microphone recordings to spot any audio quality issues. If anything is wrong with this test, please ask your IT team for help on correcting the audio quality issue (eg check if the microphone is faulty).

Selecting your microphone for a Scribe consultation

Please ensure you have the correct microphone selected before you begin the consultation:

  1. Click 'Encounter Settings'.

  2. Click on the microphone option.

  3. Select the appropriate microphone.

If your PC does not have a built-in microphone, you can connect an external microphone, such as a USB mic or a headset with a mic. Follow your deviceā€™s standard steps to select and configure the microphone for calls.

Restoring Microphone Access in Browsers

To ensure your microphone works correctly in Accurx Scribe, check your browser's microphone permissions:

  1. Click the lock icon next to the browser address bar while on the Accurx page.

  2. Locate the "Microphone" setting and ensure it is set to "Allow."

  3. Confirm that your computer has a working microphone. Once access is granted, the red microphone icon should reappear and function correctly in the Scribe toolbar, provided Scribe is enabled for your organization.


ā€‹If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. šŸ‘‰

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