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Accurx Plus: Appointment Reminders
Post-Appointment Messages
Appointment Reminders: How to use Post-Appointment Messages (e.g. Friends & Family)
Appointment Reminders: How to use Post-Appointment Messages (e.g. Friends & Family)

A step-by-step guide on how to use Accurx's new feature for sending automated messages to patients after their appointment!

Helen avatar
Written by Helen
Updated over a week ago

⭐ This feature is exclusively available to those who already have our Appointment Reminders and Batch Messaging module procured.

If you're interested in learning more, you can find more info here or come and chat with the support team by clicking on the message icon in the bottom right of this screen πŸ“†

What is it?

Post-Appointment Messages are text messages which are automatically sent to patients 24 hours after their appointment. These can be set up for specific slot types within your appointment book πŸ“–

How to use

To set up a Post-Appointment Message for a specific slot type, you will need to either edit an existing Appointment Reminder or create a new one. Instructions for this can be found here.🌟

  1. To turn on a Post-Appointment Message, go into an existing Appointment Reminder by clicking "Edit" or create a new reminder by clicking "Create a reminder"

  2. Once in the appointment reminder edit screen, go down to the "Post-appointment message" section at the bottom and change the toggle from "Off" to "On." This will cause a text field to appear (shown below) πŸ‘‡

  3. Within this text field, you can add whatever message you want, including a link to a survey such as a Friends and Family Test! πŸ‘ͺ For example:

    "Thank you for attending your recent appointment. Please share your feedback with the survey below [insert survey link]"

  4. Hit the "Set reminder live" button, and you're good to go!

Creating your own Friends and Family Test (FFT)

We've made two articles to make it super easy to create your own FFT on Google Forms and Microsoft Forms but you are welcome to use whichever survey-building provider your organisation prefers.

  1. How to create your own Friends and Family Test on Google Forms.

  2. How to create your own Friends and Family Test on Microsoft Forms.


How can I see delivery receipts

Delivery receipts are displayed the same as other Appointment Reminders.

  1. Head over to Manage Organisation,

  2. Scroll down to the Accurx Desktop section, and select Appointment Reminders,

  3. Click on 'Sent reminders' in the sidebar (shown below) πŸ‘‡

This will display the patients' NHS Number, Patient Name, Appointment Date and Status. The status will register as 'Delivered' if the patient has successfully received the post-appointment message or 'Failed' if the patient has not.

Will patients still receive their Post-Appointment Message if they don't attend the appointment?

Yes. Even if a patient has DNA, they will still receive the message 24 hours after the appointment time.

Where will I find the responses to the Friends and Family Test?

Responses to your friends and family test are not displayed within Accurx.

To find your responses πŸ” , please go to the organisation you set up the FFT with. For example:

  • If you used Google Forms the responses will go back to the Google account used to set up the survey.

  • If you used Microsoft Forms, the responses will go back to the Microsoft account.

Can you send a post-appointment message without an appointment reminder?

No. Unfortunately, you need to have an active appointment reminder for a slot type to receive a post-appointment message. πŸ“΄

If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. πŸ‘‰

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